Program Manager- Technology Strategic Initiatives

6 months ago

Vancouver, Canada Lululemon Full time

Program Manager, Technology Strategic Initiatives

(Requires relocation or residence in Vancouver, onsite 3 days pers week)

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

**About this role**:
The Program Manager, Strategic Initiatives is responsible for overseeing and driving the successful implementation of large-scale, complex multi-year programs in technology. This role will assure quality, provide guidance, manage risks, and assess overall performance through key performance indicators that will achieve the program’s objectives within the broader strategic goals of the organization. This position involves a blend of strategic thinking, technical acumen, program management, and stakeholder collaboration.

**Key responsibilities include**:

- Collaborate with senior leadership to define the strategic goals and objectives of the technology evolution program
- Develop and manage a comprehensive program plan that aligns with the overall program strategy
- Establish and maintain effective governance structures to ensure proper oversight of the program
- Lead and direct cross-functional project teams to ensure the achievement of strategic objectives
- Define roles, responsibilities, and decision-making processes for key stakeholders
- Identify and engage key stakeholders at various levels within the organization
- Communicate effectively with stakeholders to manage expectations and address concerns
- Allocate and manage resources (both human and financial) efficiently to support the program goals
- Ensure that teams have the necessary tools and technology to execute their responsibilities
- Identify potential risks and develop mitigation strategies
- Establish and manage a risk management framework to monitor, assess, and address risks throughout the program
- Foster a positive and supportive environment for employees during the transformation
- Establish key performance indicators (KPIs) and metrics to measure the success of the program
- Lead "prograM/Feature" dependencies across multiple teams, scrum teams, functions, divisions, and collaborators
- Regularly monitor and report progress to leadership and stakeholders
- Implement quality assurance processes to ensure that deliverables meet the defined standards
- Conduct regular reviews and audits to identify areas for improvement
- Manage relationships with external vendors or partners involved in the program.
- Ensure that vendors align with the program's objectives and deliver as per contractual agreements
- Foster a culture of continuous learning to support ongoing innovation and improvement
- Partner with Change Management resources to establish a clear communication plan to keep all stakeholders informed of progress and changes
- Maintain comprehensive documentation of program activities, decisions, and outcomes
- Conduct a thorough post-implementation review to evaluate the success of the program and identify areas for further improvement

**Qualifications**:

- Minimum of 5 years working in Technology program delivery or operations or a related field
- 5-7+ years in project/program management role and/or 3-5+ years consulting or executive management role
- Proven experience with a focus on project/program management within high growth companies
- Help define and deliver complex programs with challenging priorities by influencing roadmaps and priorities of key stakeholders.
- Highly analytical, technically proficient, and able to learn new tools and software quickly.
- Experience using agile software development practices and associated tooling
- Experience delivering tech programs or products from inception to delivery
- Knowledge of user needs, gathering requirements, and defining scope
- Experience proactively identifying and mitigating risks by utilizing Agile risk management techniques to ensure project success
- Entrepreneurship and resourcefulness - a self-starter
- Self-awareness, with a desire for constant self-improvement
- Must be a team player and able to work with and through others
- Preferred: Project Management Professional (PMP), Change Management Certification (PROSCI), Process Improvement Certification (Lean Six Sigma).

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatne

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