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Customer Experience Representative

4 months ago

Brampton, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Green is a division of Metro Supply Chain Inc. a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner.
- Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department.
- Furnish shipping and tracing information to customer as required.
- Maintain damage goods record and back-order logs.
- Handle returned products in an efficient manner and assure proper credit is given to the customer.
- Trace orders as required and notify customers of any activity concerning their merchandise.
- Assure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

**EDUCATION & EXPERIENCE**:

- Two-year College or one-year related experience and/or training; or equivalent combination of education and experience.
- 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

**CORE COMPETENCIES**:

- Proven communication skills both verbal and written in English
- Thorough knowledge of office equipment, including MS Word/Excel.
- Knowledge of Pack Manager is an asset.
- Service oriented with strong customer interaction skills and commitment

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.