Customer Service Representative

4 weeks ago

Brampton, Canada SP Plus Corporation Canada Full time

**Essential Duties and Responsibilities**:

- Perform data entry and complete daily reports for the location
- Assists customers in making payment to fully automated revenue control equipment
- Helps customers with parking services and facilitates the expedient flow of traffic through the facility
- Interacts with customers in a friendly and professional manner
- Provides assistance to customers that have forgotten where they parked their vehicle.
- Maintains cleanliness of the parking office, parking facility, and equipment
- Performs other necessary functions as assigned.
- Empties automated pay stations and pay in lane equipment
- Gives directions to customers to various locations in the city.
- Resolves customer complaints independently or with the aid of a supervisor.
- Answers telephone in a prompt and courteous manner (if required).
- Maintains cleanliness of the parking office, parking facility, and equipment
- Presents themselves professionally (neat appearance and in uniform) at all times while at work.
- Arrives to work on time for scheduled shifts.
- Completes any other duties that may be assigned by the supervisor.

**REQUIREMENTS**

**Qualification Requirements**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Mathematical skills - ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language skills - Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment.

Other skills and abilities - ability to use clock (standard/military time), calculator, computer or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.

Physical demands - the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

**Salary**: $16.55 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Evening shift
- Monday to Friday

COVID-19 considerations:
Work Location: In person

Application deadline: 2023-11-15
Expected start date: 2023-11-13

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