Csr - Customer Service Representative

1 week ago

Abbotsford, Canada Staples Canada Full time

: 1275822

**Position Summary**:
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

**Primary Responsibilities**:

- Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
- Takes opportunities for add-on sales to customer.
- Assists in the resolution of customer complaints, returns and exchanges.
- Responds to and directs where necessary, customer inquiries related to copy and technology services.
- Answers telephones and qualifies and directs customers as required.
- Responsible to take and make copy orders accurately.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
- Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
- Accepts proper forms of prescribed tender.
- Properly secures company funds and physical inventory at all cash stations.
- Ensures accuracy of customer orders by spot checking throughout processing.
- Completes and balances all daily cash register paperwork and obtains verification.
- Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
- Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
- Accountable for signing in/out and logging in/out of own till when required.
- Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
- Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
- Identifies and communicates suggestions for improvements in all areas of business.
- Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- Three months to one year of previously related experience is preferred.

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
- You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

**Job** Retail Locations

**Location(s)** CA-BC-Abbotsford

**Schedule** Part-time

**Employment Statement

  • Customer Service Representative

    3 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for **Customer Service Representative (CSR) **for our** Delta, BC Location. **This is **Full-Time, Seasonal position.** **WHY JOIN OUR TEAM** We offer our team members many benefits to help them achieve...

  • Customer Service Representative

    3 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a **Customer Service Representative (CSR) **for our** Abbotsford BC, North Parallel Location. **We have **Full-Time and Part-Time, Seasonal positions available for 2023 season (March/April -...

  • Customer Service Representative

    4 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a **Customer Service Representative (CSR) **for our** Abbotsford BC, North Parallel Location. **We have **Full-Time and Part-Time, Seasonal positions available from April 2024 to October 2024. **The hourly...

  • Customer Service Representative

    1 month ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a **Customer Service Representative (CSR) **for our** Abbotsford BC, North Parallel Location. **We have **Full-Time and Part-Time, Seasonal positions available.** **WHY JOIN OUR TEAM** We offer our team...

  • Customer Service Representative

    22 hours ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a **Customer Service Representative (CSR) **for our** Abbotsford BC, North Parallel Location. **We have **Full-Time and Part-Time, Seasonal positions available from April 2024 to October 2024. **The hourly...

  • Customer Service Representative/cashier

    4 days ago

    Abbotsford, Canada WeVape Yaletown Full time

    **Job Summary** We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...

  • Customer Service Representative Manager

    1 month ago

    Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    **Triple Eight Transport **is an asset based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! In this role you will report to the General Manager and be responsible for leading the Customer Service Team**,** and...

  • Customer Service Representative Manager

    3 weeks ago

    Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    **Triple Eight Transport **is an asset based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! In this role you will report to the General Manager and be responsible for leading the Customer Service Team**,** and...

  • Customer Service Representative

    1 month ago

    Abbotsford, Canada Hospital Transfers Full time

    Do you thrive in a fast-paced environment where you can multi-task while remaining customer focused? Do you have a background in providing excellent customer service? Based in Abbotsford, our small, friendly and fast-paced office is looking for a positive team player to join us as a full time Customer Service Representative. We operate 7 days/week, 6 am to...

  • Customer Service Representative

    3 weeks ago

    Abbotsford, Canada Hospital Transfers Full time

    Do you thrive in a fast-paced environment where you can multi-task while remaining customer focused? Do you have a background in providing excellent customer service? Based in Abbotsford, our small, friendly and fast-paced office is looking for a positive team player to join us as a full time Customer Service Representative. We operate 7 days/week, 6 am to...

  • Customer Service Representative

    1 week ago

    Abbotsford, Canada Rossdown Natural Foods Full time

    Are you a motivated/organized individual who is looking for an opportunity to grow with a company? Come grow with us! Rossdown Natural Foods is a rapidly expanding business which hosts a family friendly environment and reliable hours with many new job opportunities! At Rossdown, we currently are seeking out a Full Time Customer Service Representative for...

  • Customer Service Representative-warehouse

    3 weeks ago

    Abbotsford, Canada Rossdown Natural Foods Full time

    Are you a motivated/organized individual who is looking for an opportunity to grow with a company? Come grow with us! Rossdown Natural Foods is a rapidly expanding business which hosts a family friendly environment and reliable hours with many new job opportunities! At Rossdown, we currently are seeking out a Full Time Customer Service Representative for...

  • Customer Service Representative Lead

    4 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career and exploring Yukon. We are looking for a **Customer Service Representative Lead **for our** Four Seasons Rentals in North Parallel, Abbotsford Location. **We have **Full-Time Seasonal position.** The hourly rate is between...

  • Customer Service Representative Lead

    3 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career. We are looking for a **Customer Service Representative Lead **for our** Four Seasons Rentals in North Parallel, Abbotsford Location. **We have **Full-Time, Regular position.** The hourly rate is between $21 and $23 depending...

  • Customer Service Representative Lead

    22 hours ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career and exploring Yukon. We are looking for a **Customer Service Representative Lead **for our** Four Seasons Rentals in North Parallel, Abbotsford Location. **We have **Full-Time Seasonal position.** The hourly rate is between...

  • Customer Service Representative

    7 days ago

    Abbotsford, British Columbia, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?We are looking for a Customer Service Representative (CSR) for our Abbotsford BC, North Parallel Location. We have Full-Time and Part-Time, Seasonal positions available from April 2024 to October 2024. The hourly rate is...

  • Customer Service Representative

    2 weeks ago

    Abbotsford, Canada Oldcastle APG Full time

    Job ID: 478130 Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of...

  • Customer Service Team Lead

    3 weeks ago

    Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    **Triple Eight Transport **is an asset based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! In this role you will report to the General Manager and be responsible for **leading the** **CSR Team** and ensure...

  • Customer Service Representative

    3 weeks ago

    Abbotsford, Canada APG Canada West Full time

    Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North...

  • Customer Service Representative

    2 weeks ago

    Abbotsford, Canada APG Canada West Full time

    Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North...