Complaint Resolution Officer

3 weeks ago

Gatineau, Canada Canadian Transportation Agency Full time

Canadian Transportation Agency
Gatineau (Québec)
PM-05
$94,113 to $101,750
For further information on the organization, please visit Canadian Transportation Agency

**Closing date: 23 August 2023 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Having the mission to protect the rights of people who require accessibility measures in transportation services, we are committed to creating an inclusive and barrier-free work environment, starting with the hiring process. If you have a functional limitation / disability, which could affect your performance, give yourself every chance to succeed

**Duties**:
Are you a person that values rights and procedural fairness? Do you enjoy working on emerging and complex issues?

The Canadian Transportation Agency is introducing a new position, that of Complaint Resolution Officers. As a Complaint Resolution Officer, you have a hands-on impact by analyzing and resolving air travel complaints filed by passengers. This is a unique role in upholding the rights and responsibilities of both passengers and airlines. The Resolution Officer will directly contribute to ensuring Canadian air travelers rights as they consider the applicable facts, circumstances, laws and regulations when resolving air travel complaints. Resolution Officers will informally assist passengers and airlines to negotiate a settlement, and can also issue decisions that are binding on both the passenger and the airline. This position requires strong verbal, analytical and writing skills. Orientation and training will be provided.

**Work environment**:
Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency (CTA).

An important mission: The Canadian Transportation Agency is a small organization (about 400 people) with an important mission - to advance Canadians’ economic and social well-being by:

- Helping to keep the national transportation system running efficiently and smoothly;
- Protecting the fundamental right of persons with disabilities to accessible transportation;
- Providing consumer protection for air travelers.

A great place to work:
We are committed to creating a healthy and respectful workplace. Our small size encourages dialogue and collaboration - both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

The Canadian Transportation Agency has a new workspace reflecting high standards of accessibility. We are located in the heart of Gatineau (60 Laval), with easy access to fitness facilities, public transportation and restaurants. We offer hybrid working arrangements (a mix of in-office and virtual work) in our new building. When appropriate, the possibility for telework is dependent on the position, residential location of the employee and operational requirements. Flexible work arrangements may be discussed with the manager at the time of hiring.

**Intent of the process**:
Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

**Positions to be filled**: 100

**Information you must provide**:
Your résumé.

EDUCATION:
A degree from a post-secondary institution with an acceptable specialization in a field related to the duties of the position or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE:
Experience analyzing complex* information to present recommendations or render a decision or conclusion.

Significant** experience drafting formal reports, briefing notes or decisions.

NOTES:

- Complex is defined as including the following characteristics: multidimensional, multiple or conflicting information to be analyzed.

EDUCATION:
Law degree from a recognized university (LL.B., J.D., B.C.L.)

Master's degree from a recognized university in a field related to the duties of the position (e.g. economics, social sciences, law, commerce, finance or sciences).

Degree equivalency

EXPERIENCE:
Experience as a decision-maker in an administrative tribunal or court of law.

Experience presenting cases in support of an administrative tribunal or court of law.

Experience working in the public or private air transportation sector.

Experience in resolving air travel complaints between airlines and passengers.

**The following will be applied / assessed at a later date (essential for the job)**:
Various language re

  • Complaint Resolution Officer

    2 weeks ago

    Gatineau, Canada Canadian Transportation Agency Full time

    Canadian Transportation Agency - Dispute Resolution Branch Gatineau (Québec) PM-05 $94,113 to $101,750 **Closing date: 16 February 2024 - 23:59, Pacific Time** **Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad. **Important messages**: We are committed to providing an inclusive and barrier-free work...

  • Resolution Officer

    2 weeks ago

    Gatineau, Canada Canadian Transportation Agency Full time

    Canadian Transportation Agency Gatineau (Québec) PM-05 $85,476 to $92,412 For further information on the organization, please visit Canadian Transportation Agency **Closing date: 23 May 2023 - 23:59, Pacific Time** **Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad. **Important messages**: We are committed...

  • Official Languages Officer

    2 months ago

    Gatineau, Canada Protak Consulting Group Inc. Full time

    Ottawa's Protak Consulting Group Inc. is seeking a bilingual Official Languages Officer with 6+ months of experience conducting administrative investigations for a government contract opportunity. **Description of Role/Responsibilities**: The contract is for investigative services regarding complaints related to alleged violation of the Official Languages...

  • Bilingual Credit Management Resolution Officer

    2 weeks ago

    Gatineau, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Technical Officer

    7 days ago

    Gatineau, Canada Canadian Security Intelligence Service Full time

    **Job Summary**: The Technical Officer is responsible for developing, maintaining, and modifying our various corporate networks in the regional offices and district offices. - In cooperation with Information Technology Solutions and Services (ITSS) from HQ, coordinate, carry out, and maintain the technical modifications and installations of various corporate...

  • Indigenous Relations Officer

    1 month ago

    Gatineau, Canada Canadian Museum of HistoryMusée canadien de l'histoire Full time

    **We are looking for an Indigenous Relations Officer** As an **Indigenous Relations Officer**, you will be responsible for liaising with Indigenous communities, curatorial and research staff and other stakeholders; coordinating activities and projects of benefit to CMH and the relevant Indigenous community. Specifically, you will liaise with CMH curatorial...

  • Procurement Officer

    2 months ago

    Gatineau, Canada Native Women's Association of Canada Full time

    **Procurement Officer with International Procurement Experience** **Reports to**: CEO or Delegate **Term**: Permanent, Full-Time **Closing Date**: Open until filled **Location**: Gatineau, QC **Summary** Reporting to the CEO or her delegate, the position will be responsible for procurement of all goods and services on behalf of NWAC both domestically...

  • Project Officer

    3 weeks ago

    Gatineau, Canada Native Women's Association of Canada Full time

    **Reports to**: Senior Director of Environment **Term**: Full-Time, Fixed Term (8 months) **Areas of Expertise**: Environment **Closing Date**: March 15, 2023 **PURPOSE OF THE POSITION** The Project Officer will work under the authority and supervision of the Manager, Environmental Policy and will help develop and implement policies and strategies at...

  • Project Officer

    2 months ago

    Gatineau, Canada NWAC Full time

    **Reports to**: Senior Director of Environment **Term**: Full-Time, Fixed Term (8 months) **Areas of Expertise**: Environment **Closing Date**: March 15, 2023 PURPOSE OF THE POSITION The Project Officer will work under the authority and supervision of the Manager, Environmental Policy and will help develop and implement policies and strategies at the...

  • Customer Service Representative

    1 week ago

    Gatineau, Canada Trainum Brothers Services LLC Full time

    **As a Customer Service Representative your duties will include but not be limited to**: - Inbound and Outbound calls from clients and customers - High volume, accurate order processing - Handling Complaints, incorrect orders/Delivery delays etc - Providing exceptional customer service in order to reach resolutions - Administration and data entry as...

  • Program Officers

    4 days ago

    Gatineau, Canada Native Women's Association of Canada Full time

    **Reports to**: Senior Director/Director or their delegate, the Program Officer **Closing Date**: Open until filled **Summary** Under the authority and supervision of the Senior Director/Director or their delegate, the Program Officer will provide leadership and advice on the development of policy, project and programs to NWAC and will oversee, support...

  • Program Officers

    4 days ago

    Gatineau, Canada Native Women's Association of Canada Full time

    **Summary** Under the authority and supervision of the Senior Director/Director or their delegate, the Program Officer will provide leadership and advice on the development of policy, project and programs to NWAC and will oversee, support and coach the staff in this group. The Program Officer will also be responsible for the unit’s operations including...

  • Sales Associate

    1 week ago

    Gatineau, Canada Native Women's Association of Canada Full time

    **Reports to**:Store, Food & Beverages Manager **Term**: Permanent, PT/FT **Closing Date**: Open until filled **Location**: Gatineau, QC **PURPOSE OF THE POSITION** The sales associate will assist the Store Manager in sales at the store as well as online store at Promenade du Portage in Gatineau. This business is part of a social innovation project and...

  • Store Manager

    1 week ago

    Gatineau, Canada La-Z-Boy OttawaGatineau & Kingston Full time

    **Position Title: Store Manager - Gatineau location** **Reports to: District Sales Manager** **JOB SUMMARY** The Store Manager is responsible for the complete day-to-day management and coaching of Sales Consultants as well as the operations of the store in support of delivery exceptional customer service. This individual will achieve mutually agreed upon...

  • Manager Customer Service

    1 week ago

    Gatineau, Canada National Bank of Canada Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    7 days ago

    Gatineau, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    6 days ago

    Gatineau, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Contact Centre Agent

    4 weeks ago

    Gatineau, Canada Groupe Nordik Full time

    Groupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...

  • Bilingual Contact Centre Agent

    3 weeks ago

    Gatineau, Canada Groupe Nordik Full time

    Groupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...

  • Contact Centre Agent

    3 weeks ago

    Gatineau, Canada Groupe Nordik Full time

    Groupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...