Sales Associate

2 weeks ago

Gatineau, Canada Native Women's Association of Canada Full time

**Reports to**:Store, Food & Beverages Manager

**Term**: Permanent, PT/FT

**Closing Date**: Open until filled

**Location**: Gatineau, QC

**PURPOSE OF THE POSITION**

The sales associate will assist the Store Manager in sales at the store as well as online store at Promenade du Portage in Gatineau. This business is part of a social innovation project and capacity building project to foster economic development of Indigenous Women in Canada and abroad through the sale of art, crafts and gift items from across Canada and the world. The Sales Associate is responsible for contributing to the growth of online store and physical retail boutique, from the ground up, including the daily operations and profitability of the business according to set goals and objectives. Daily operations include customer satisfaction, product presentation, inventory management, marketing, carrying out seasonal changes and promotional activities and assisting in procurement.

**RESPONSIBILITIES**
- Set-up of the retail boutique.
- Develop and maintain the online store model.
- Greet and assist customers in a manner that models exemplary conduct.
- Maintain adequate stock through efficient inventory management and inventory sourcing.
- Take inventory as scheduled and provide inventory reports.
- Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
- Ensure an adequate process is in place for checking deliveries and packaging slips.
- Verify invoices against packaging slips and track all expenditures.
- Make sure that merchandise is always presented neatly and that items are priced correctly.
- Manage the pricing in a product's life cycle by taking seasonal changes into account.
- Assist store manager all customer refunds.
- Assist in the procurement process and help to make sound business decisions.
- Provide management with required sales, staff and other assigned productivity reports.
- Balance sales and record receipts as well as track revenue daily.
- Make bank deposits and help to reconcile bank statements.
- Record visa and debit accounts.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Ensure that all health, safety and security regulations are adhered to and required standards are met.
- Proficient with Microsoft Office and Adobe Creative Suite (Illustrator, Photoshop)
- Bilingualism is an asset.

**EDUCATION AND EXPERIENCE**
- Completion of high school and College/CEGEP/vocational or technical training.
- Must have extensive experience in the retail business.
- Minimum of 1 years work experience in the retail industry.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Proven excellent customer service skills.
- Excellent time management and prioritizing skills.
- Basic office administration skills.
- High level of proficiency with Microsoft Office suite
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing.
- Strong customer service and troubleshooting skills.
- Politically and culturally sensitive.
- Able to plan and organize work effectively and ensure its completion.
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Ability to learn and adapt to sales software quickly
- Professional, responsive, and positive work attitude is essential.
- Meticulous records maintenance skills.

**Personal Attributes**

The Sales Associate must maintain strict confidentiality in performing their duties. They must also demonstrate the following personal attributes:

- be honest and trustworthy
- be respectful
- possess cultural awareness and sensitivity
- be flexible
- demonstrate sound work ethics

**Working Conditions**

NWAC strives to be an employer that properly resources and supports all employees with a conviction to place the employee’s health and happiness along with her family first. To that end NWAC, endeavors to provide a clean, safe and secure workplace with various support mechanisms and operational flexibility. The following list includes specific assumptions about the organization’s working conditions:

- Flexibility in work hours as hours will vary based on business needs;
- Overtime may be required at times; (these hours must be pre-approved )
- Employees are expected to multi-task with possible interruptions from colleagues, management or other persons.

**Preference will be given to First Nations, Metis, Inuit and women and gender diverse people of Indigenous ancestry, please self-identify.**

**We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.**

**Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance.**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Day range:

-

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