Customer Service Learning Specialist

6 months ago

Vancouver, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Being part of Air Canada is to become part of an iconic Canadian symbol. Recently ranked the best Airline in North America, Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals.

**Responsibilities**:

- Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
- Complete all pre and post training administration.
- Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
- Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set.
- Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design).
- Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed.
- Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance.
- Assist in the design and development of major training programs, when required.
- Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs.
- Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required.
- Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training.
- Participate and coordinate recruitment activities for Customer Service Training Team when required.
- Work with colleagues and manager to achieve and surpass branch and operational objectives.

**Qualifications**
- Possess sound knowledge in training development and adult learning principles.
- Excellent written and verbal skills.
- Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career.
- Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training.
- Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.
- Excellent facilitation and instructing skills.
- High regard for health and safety.
- Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen.
- Ability to work in teams and high confidence self-correcting oneself and others.
- Possess "forward thinking" ability.
- Demonstrate a strong commitment to customer service.
- Must be able to work independently with mínimal supervision and able to seek out help when needed.
- Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects.
- Willing to travel and work flexible and extended hours.
- Previous experience in in-flight, training, and customer services, a definite asset.
- Bachelor of Education or other related discipline or equivalent professional experience, a definite asset.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Customer Service-learning Specialist

    5 months ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...

  • Customer Service Learning Specialist

    5 months ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...

  • Learning Specialist

    1 month ago

    Vancouver, British Columbia, Canada Randstad Full time

    Exciting Opportunity for a Learning SpecialistWe are seeking a highly skilled Learning Specialist to join our client's team on a 3-month contract with a strong possibility of extension.What You'll GetCompetitive hourly ratesA 3-month contract with potential for extensionAs a Learning Specialist with our client, you'll have the opportunity to work with a...

  • Childcare Specialist

    6 days ago

    Vancouver, British Columbia, Canada Kinderbees Early Learning Centre Full time

    About Kinderbees Early Learning CentreWe are a leading early learning centre dedicated to providing exceptional childcare services. Our team of passionate educators strives to create a nurturing environment that fosters growth, exploration, and development in young children.Job SummaryWe are seeking an experienced Childcare Specialist to join our team. In...

  • Learning & Development Specialist

    5 months ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    **Internally Titled**:Customer Education Specialist **Location**: 530 West Broadway, Vancouver BC, Canada **Core hours**:Monday to Friday from 8am - 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as **Remote** under our Hybrid Work Program Policy, where this position will work primarily from a home office with...

  • Learning Specialist

    2 months ago

    Vancouver, Canada Ledcor Full time

    Location: Vancouver, BC, Canada Date Posted: Sep 27, 2024 Job ID: R21597 Job Status: Full-Time Description Job Summary: As a Learning Specialist you will play a critical role in the continuous improvement of Ledcor’s leadership programs & for managing program evaluations while ensuring alignment with Ledcor’s Learning Framework to measure learning...

  • Learning Specialist

    5 months ago

    Vancouver, Canada British Columbia Public School Employers' Association | Make a Future - Careers in BC Education Full time

    Learning Specialist (1 year temporary contract) BC Public School Employers’ Association is a small, dynamic team. Our highly skilled staff work with challenging issues in the complex K-12 public school sector. We are seeking a Learning Specialist to develop and deliver training/professional development on a variety of human resource topics. Your...

  • Learning Specialist

    3 months ago

    Vancouver, Canada Randstad Canada Full time

    Are you an experienced Learning Specialist in search of your next contract opportunity? Our high-profile client is seeking to hire a Learning Specialist to join their talented team on a 3 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a ...

  • Learning & Development Specialist

    6 months ago

    Vancouver, Canada Doctors of BC Full time

    At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today! **THE JOB**:Learning &...

  • Learning Specialist Position

    1 month ago

    Vancouver, British Columbia, Canada Randstad Canada Full time

    Job Title: Learning SpecialistWe are seeking a highly skilled Learning Specialist to join our team at Randstad Canada. As a Learning Specialist, you will be responsible for designing and developing high-quality learning programs that meet the needs of our clients.Key Responsibilities:Assess existing learning materials and identify areas for...

  • Learning Experience Specialist

    5 months ago

    Vancouver, Canada Expedia Partner Solutions Full time

    **Learning Experience Specialist** An exciting opportunity has arisen to join the Expedia Cruises division within Expedia Group in the role of Learning Experience Specialist. This is a hybrid role that requires the individual to both design and deliver learning. You will be responsible for conducting needs analysis, designing and at times facilitating and...

  • Learning and Development Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Best Buy Full time

    Learning and Development SpecialistBest Buy is seeking a highly skilled Learning and Development Specialist to join our team. As a bilingual (English and French) learning specialist, you will create engaging and effective training programs that support the growth and development of our employees.The ideal candidate will have a strong background in adult...

  • Customer Service

    6 months ago

    Vancouver, Canada Revolucion Cigar & Fine Gifts Full time

    **The Position** Several opportunities exist for part-time and full-time permanent Retail Customer Service Specialists. **Our Company** Revolucion is a well-established tobacconist and fine gifts shop located in the heart of Yaletown in Vancouver. We are part of a small but growing group of companies offering extensive opportunities for you to grow with...

  • Exterior Installation Specialist

    1 week ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job SummaryWe are seeking a skilled Siding Installer to join our team at VBS Siding Specialist. As a key member of our installation crew, you will be responsible for installing and repairing exterior prefabricated products, ensuring high-quality results that meet our customers' expectations.

  • Customer Service Specialist

    5 months ago

    Vancouver, Canada Silk & Snow Inc. Full time

    Silk & Snow is a Toronto-based, digitally native retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing start-up company and work on a team with full in-house marketing, product design, and supply chain capabilities. The title of **Customer Experience Specialist** is perfect for you if you enjoy working with...

  • Coordinator/Learning Specialist

    2 weeks ago

    Vancouver, Canada Vancouver Coastal Health Full time

    Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Coordinator/Learning Specialist with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Coordinator/Learning Specialist to join the Workforce Scheduling Services team. Apply today to join our team! As a...

  • Learning Experience Specialist

    1 month ago

    Vancouver, Canada Expedia Group Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. **Why Join Us?** To shape the future of travel, people must come first. Guided...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job SummaryVBS Siding Specialist is seeking a skilled Siding Installer to join our team. As a Siding Installer, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, floors, and fences.Key ResponsibilitiesInstall and repair exterior prefabricated products, including siding, decks, floors, and...

  • Customer Care Specialist

    3 months ago

    Vancouver, Canada Worldline Full time

    Customer Care Specialist - ISV Location: Remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office) Ideally located locally to meet current support needs We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of...

  • Flexible Learning Specialist

    5 days ago

    Vancouver, British Columbia, Canada Thompson Rivers University Full time

    The Thompson Rivers University is seeking a skilled Flexible Learning Specialist to join their team in the Open Learning division.About the Role:We are looking for a qualified professional with expertise in teaching and learning, as well as experience working with current educational technologies, tools, and Learning Management Systems.Key...