Regional Manager, Branch Operations

6 months ago

Edmonton, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Role Specifications

Everyday flexibility. Hybrid work environments. On-site requirements. Collaborative connections.

Location: Edmonton, Corporate Office or Calgary, Regional Office

Put a new
_spin _on your banking career

Canadian Western Bank (CWB) is the only
_full-service bank_ in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a
_ relationship-based_ approach to deliver a uniquely
_proactive client experience_ through highly
_personalized service, specialized expertise, customized solutions, and faster response times. _We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services.

Our highly engaged teams operate within a
_client-centric, collaborative, and change-ready culture, _with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities,
_united_ as one.

bank for business owners in Canada as we continue to transform our capabilities.
_And we are building momentum_.

The opportunity

The Regional Manager, Branch Operations & Compliance role will provide regional leadership and support to CWB’s branch operations, including compliance support to mitigate non-credit losses and fraud, with a focus on consistency and efficiencies across the bank. They will act as the regional lead for all communications, requirements, issues management, escalations, and remediation related to operations and compliance matters.

What does success look like? Enabling the branches to meet their targets by effectively working with the leadership teams to proactively address and manage operational and compliance objectives. Keep a focus by determining and implementing plans to address areas of high risk within the regions and educating teams. And drive and hold accountability at all levels by liaising directly with the branch managers and the branch leadership team.

What your day will look like- Act as operational lead and key liaison for branches in the implementation, maintenance and improvement of procedures and processes to address requirements under compliance policies & standards-
- Lead the planning, communication, management, and execution of Branch Compliance requirements- Primary contact and Branch liaison, engagement, and collaboration with Head Office Compliance and Operations Partners to facilitate working group level participation in policy, operational and compliance matters- Primary contact for Branch Operational questions, including escalations, and requests such as special privileges, authorizations, third party cheques, exceptions to policy-
- Have a thorough knowledge of various resources and teams to navigate and build strong relationships with Head Office Partners to enable branch needs and concerns to be addressed in an effective and timely fashion- Provide Regional visibility to and in the branch field in areas such as mock audits, supporting post branch audit action items (Tam Central)- Act as a lead to drive the minimization of non-credit and operational losses such as front-line posting errors, KYC account fraud, and internal controls (dual custody, passwords, combinations) by reviewing operational and risk reporting, performing spot checks, onsite observations and interviews of front line people and practices- Support branches with customer complaint handling process and escalations- Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings- Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment

Skills and competencies that will take you further- Strong knowledge of regulatory and compliance practices, procedures, and principles- Strong working knowledge and confidence with Compliance and Operations process and rules such as: AML/ATF/Sanctions, FATCA/CRS, Court Orders, Requirements to pay, Third Party Demands, Production Orders, Assurance Testing/Monitoring, KYC, Banking Operations T-24- Significant understanding of Head Office functions and departments- Strong interpersonal, communication, collaboration, and Emotional Intelligence to work across functional bou

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