Branch Manager

5 months ago

Edmonton, Canada BMO Financial Group Full time

16903 127 St NW Edmonton Alberta,T6V 0T1

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, anal

  • Branch Manager

    4 weeks ago

    Edmonton, Alberta, Canada Reliable Parts - Canada Full time

    ABOUT RELIABLE PARTSReliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we...

  • Branch Manager

    4 weeks ago

    Edmonton, Alberta, Canada EmergencyMD Full time

    At EmergencyMD, we're seeking a highly skilled Branch Manager to lead our team and drive business success. As a key member of our operations team, you'll be responsible for directing the activities of our branch location, optimizing service levels, and managing branch P&L. Your expertise will be essential in developing and implementing business plans,...

  • Branch Manager

    5 months ago

    Edmonton, Canada ASK GLOBAL CORP Full time

    **Job Overview**: Salary - $50,000-$70,000 based on experience **Responsibilities**: Operational Management: Oversee the day-to-day operations of the logistics branch, including transportation, warehousing, and distribution activities. Ensure efficient utilization of resources, timely deliveries, and effective inventory management. Implement and maintain...

  • Branch Manager

    5 months ago

    Edmonton, Canada Source Atlantic Full time

    _Are you looking to join an award-winning organization with a competitive compensation and benefits package? Source Atlantic is an innovative and industry-leading distribution and service company passionate about delivering value and exceptional service to customers in Canada and beyond.  Source Atlantic provides a complete and single source of...

  • Branch Manager

    4 weeks ago

    Edmonton, Alberta, Canada Reliable Parts - Canada Full time

    About Reliable Parts - CanadaWe are seeking a highly skilled and experienced Branch Manager to join our team at Reliable Parts - Canada. As a Branch Manager, you will be responsible for overseeing and coordinating all operations of a branch, ensuring exceptional customer service and driving sales performance.Key Responsibilities:Direct the activities of the...

  • Branch Manager

    5 months ago

    Edmonton, Canada Driving Force Full time

    The Driving Force Inc. at Edmonton West is currently seeking a seasoned Branch Manager to oversee our Rentals, Sales, and Lease services. We are in pursuit of a dynamic leader who is dedicated to delivering exceptional service and cultivating enduring relationships within our high-traffic branch. Since our inception in 1978 with a modest office in a Spruce...

  • Branch Manager

    1 week ago

    Edmonton, Canada Corporate Shops Full time

    **Title**: Branch Manager** **Reports To: National Director of Operations** **Location: Edmonton, AB** The Branch Manager will lead and manage the day-to-day operations of the branch by delivering first-class service and achieving financial objectives through employee engagement and high operational standards. A branch manager will be able to achieve a...

  • Branch Manager

    6 months ago

    Edmonton, Canada Nedco Full time

    For 100 years, **Nedco** has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part...

  • Branch Manager

    5 months ago

    Edmonton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part of...

  • Branch Manager

    5 months ago

    Edmonton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part of...

  • Branch Manager

    5 months ago

    Edmonton, Canada Urban Life Solutions Full time

    Job Description Urban Life Solutions Inc. is a privately owned outdoor services provider with offices in Alberta and Ontario. We are looking for an exceptional leader to take on the Branch Manager position in our Edmonton area office. This is a dynamic position requiring you to balance day-to-day operations and client management, while maintaining a...

  • Branch Manager

    4 weeks ago

    Edmonton, Alberta, Canada Reliable Parts - Canada Full time

    About Reliable Parts - CanadaWe are seeking a highly skilled Branch Manager to oversee and coordinate all operations of a branch. This is a challenging role that requires strong leadership and communication skills.Key Responsibilities:Direct the activities of the branch location from back end to front end of operation, optimizing service levels and managing...

  • Branch Manager

    5 months ago

    Edmonton, Canada National Fire Equipment Ltd. Full time

    **Branch Manager** **Location**: 14112-129 Avenue North-West Edmonton, Alberta T5L 4N5 **Summary** The Branch Manager is responsible for the overall management, organization and execution of the day to day operations of the branch from implementing business strategies to managing customer relations. This role will implement and develop strategies and...

  • Branch Manager

    2 months ago

    Edmonton, Canada Insight Pest Solutions Full time

    **Branch Manager** **Job Type: Full Time, Permanent** **Location: Edmonton, AB** **Work Schedule: 9:00am-5:00pm MDT (Monday - Friday), averaging 40 hours per week** **Salary Expectations: $65,000 - $70,000 CAD annually** **Option to work overtime and weekends** **The Big Picture: Grow with a Growing Company** Insight Pest Solutions is currently looking...

  • Branch Manager

    5 months ago

    Edmonton, Canada Jobsite Industrial Rental Services Full time

    Jobsite Industrial Rental Services, a Division of Toromont Industries LTD, has an opening for a Branch Manager working out of our Edmonton, AB location. This location is constantly growing in customer base and revenue, and is a busy, team-oriented facility that requires a dedicated, motivated individual. Our branch managers work at both the customer and...

  • Branch Manager

    3 months ago

    Edmonton, Canada Reliable Parts - Canada Full time

    ABOUT RELIABLE PARTSReliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we...

  • Branch Manager

    5 months ago

    Edmonton, Canada BMO Financial Group Full time

    5503 23rd Avenue Edmonton Alberta,T6L 7B9 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies...

  • Branch Manager

    6 months ago

    Edmonton, Canada BMO Financial Group Full time

    82nd Ave & 83rd St, #102 Edmonton Alberta,T6C 4E3 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Assistant Branch Manager

    6 months ago

    Edmonton, Canada Dick's Lumber Full time

    The Assistant Branch Manager supervises and sets standards for all activities in the branch and store and is accountable for the overall branch and store operations, including customer and employee relations, financial performance, inventory management, operational adherence to policies, growth in market share and the general maintenance and appearance of...

  • Branch Manager

    2 months ago

    Edmonton, Canada ECCO Supply Full time

    **ABOUT OUR COMPANY**: For over 60 years, The ECCO Group has experienced consistent expansion, with our manufacturing sector dominating the sheet metal HVAC market in Western Canada. Our ECCO Supply division offers comprehensive wholesale distribution services for Heating, Ventilation, and Air Conditioning (HVAC) supplies and equipment. With sales branches...