Showroom Assistanta, Sales Associate

3 months ago


Barrie, Canada slabx kitchen and countertops Full time

**Job Summary**
As the public face of the company, the Showroom Assistant is responsible for addressing customer inquiries regarding the products and services the company offers. A Showroom Assistant is expected to continuously update their knowledge of company products, services, and policies.

Handling customer complaints is a critical part of this role. The ability to turn a frustrated customer into a satisfied one, while adhering to company policies, requires a combination of empathy and tact. Maintaining the presentation of the sales floor, products, signage, and displays is also a key responsibility.

**Key Responsibilities**:

- Provide high levels of customer satisfaction through excellent sales service.
- Maintain outstanding store conditions and uphold visual product standards.
- Understand and meet customers’ needs and preferences.
- Welcome and greet customers in a professional manner.
- Stay updated on product information and accurately describe product features and benefits.
- Demonstrate superior product knowledge and maintain a professional appearance.
- Introduce promotions and opportunities to customers.
- Build and maintain strong relationships with clients and partners.
- Consult with clients to determine their cabinetry design needs.
- Collaborate with contractors and other professionals to ensure accurate implementation of designs.
- Manage time effectively and maintain a positive attitude in a fast-paced environment.
- Basic understanding of sales principles and customer service practices.

**Requirements**:

- Available to work a variety of hours (including mornings, evenings, weekends, and holidays).
- Ability to work independently and as part of a team without direct supervision.
- Strong interpersonal and communication skills.
- Ability to maintain a professional demeanor.
- Experience in customer service or retail is preferred.

**Duties**:

- Open and close the showroom.
- Follow the provided daily, weekly, and quarterly cleaning schedules to maintain showroom standards.
- Collect and pass on client information as required.
- Answer and make professional calls to clients, responding to inquiries as needed.
- Process payments, invoices, and prepare Scopes of Work, if required.
- Coordinate with line managers during your shift to keep them updated on client interactions.
- Keep up with product knowledge and research to better serve future clients.

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.55-$23.25 per hour

Expected hours: 12 - 40 per week

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
- Weekends only

Work Location: In person


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