Retail Sales Consultant

5 months ago

Barrie, Canada Napoleon Home Comfort Full time

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

**Retail Sales Consultant**

Location: Napoleon Home Comfort - Barrie, Ontario

Reporting to the Retail Sales Manager the Retail Sales Consultant works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Using our software program, provide informative quotes, sales orders and invoices for customers. Provide onsite visits at customer homes to determine equipment needs, proper measurements and layouts for install needs. Ensure high levels of customer satisfaction through excellent sales service.

**Key Responsibilities**:

- Understand all Napoleon products and communicate this understanding to customers, remain knowledgeable on products offered and discuss available options.
- Ensure high levels of customer satisfaction through excellent sales service while building productive trust relationships with customers.
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
- Follow procedures for preparing quotes, sales orders and invoices using software system (Evosus). Follow proper protocol on collecting deposits and payments.
- Conduct home pre-inspects and recommend appropriate goods or services.
- Check stock using software program and comply with inventory control procedures, notify customers when product is available.
- Represent Napoleon family of companies at trade shows, home shows, and special events.
- Maintain in-stock/display product shown in the showroom and ensure they are in presentable condition for customers to view.

**Education & Experience**:

- Must have High School Diploma, GED or four (4) years related work experience.
- Must have two (2) years’ experience in retail sales.
- Preference will be given to those with product knowledge (Fireplace, HVAC and Grills).
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
- Must have proven negotiating skills.
- Must have ability to travel out of town as required and support varying shifts: evenings, weekends, extended hours.

**IGNITE YOUR CAREER, Some of our competitive benefits include**:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

**Experience**: Required
- 2 year(s): Retail/Sales

**Skills**: Required
- Microsoft Office

**Behaviors**: Required
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Required
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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