![Toronto Community Housing](https://media.trabajo.org/img/noimg.jpg)
Manager, Tenacy Management
4 weeks ago
Job #:
**8387**
- Division:
**Operations**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
- Grade:
**8**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**$115,902 - $139,082**
- Hiring range/wage:
**$115,902 - $127,492**
- Work Details (Days/hours):
**36.25 hours per week**
- Posted Date:
**1/23/24**
- Existing or New:
**Existing**
- Deadline to Apply:
**2/6/24**
**What we offer**
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits, including a health spending account available upon your start date;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.
**Make a difference**
The Manager, Tenancy Management is responsible managing and monitoring the full scope of tenancies for the region, including access and support services for tenants who are at risk of losing their home or who require additional supports to achieve housing stability.
In this role, you will provide leadership to the region’s Supervisor, Tenancy Management. You will identify, plan and execute initiatives to improve housing stability for tenants facing increased vulnerability to eviction, and make recommendations to senior management. You will also contribute to development and management of strategic plans at the regional level for tenant and non-tenant parking as well as rental arrears and litigation.
This is your opportunity to bring your values around creating quality homes in vibrant communities where people are proud to live and work to this role. Let’s work together to achieve our vision.
**What you’ll do**
- Report to the General Manager.
- Manage through established strategic plans and metrics, as identified in the Operations Agreement and developed by the General Manager/Chief Operating Officer, (i.e., pests, in unit inspections, common spaces, etc.) and align standards with work breakdown structure and hours to complete tasks to ensure optimal staffing levels.
- Provide strategic advice and guidance on tenant access and support issues.
- Manage the community housing program administration functions including vacancy management, tenant/non-tenant and employee parking, eviction prevention and rent determination.
- Manage the Rent Geared to Income (RGI) review process pertaining to rent calculation.
- In collaboration with the General Manager and other staff across regions, manage the accessibility strategy and related processes.
- Provide strategic advice and guidance on rent issues, including arrears and litigation.
- Ensure compliance with applicable by-laws, standards and legislative requirements including Residential Tenancies Act, Housing Services Act, etc.).
- Provide advice and expertise on matters relating to services and local partnership development, particularly those tenants at risk of losing their housing including those with mental health or substance use issues, diminished capacity, physical or intellectual impairments, literacy or language barriers, a history of street homelessness, frail or isolated seniors and adults with special needs.
- Implement and monitor tenant support partnerships, initiatives, systems, policies and procedures.
- Coordinate the ongoing evaluation of local tenant support partnerships and services; work with other business units to document data for evidence-based decision-making and business plan development.
- Coordinate creative partnerships and joint service planning in collaboration with other managers, supervisors, and staff across service pillars and regions.
- Coordinate with local LHINs and other funders to identify gaps in services to tenants and to generate new sources of funding.
- Manage a team of union and non-union staff (Tenant Services Coordinators, Community Services Coordinators, Clerks) to deliver service that meets the established standards, metrics and targets.
- Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning. Build and nurture a culture of tenant-centric performance excellence through communication, coaching and fair/equitable treatment of staff; promoting a safe, respectful, diverse and inclusive workplace.
- In collaboration with Human Resources, contribute to the resolution of labour relations matters including
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