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Call Centre Representative
4 weeks ago
Overview:
**Responsibilities**:
- Answer inbound calls promptly and professionally
- Provide information about products or services
- Assist customers with placing orders or resolving issues
- Utilize phone etiquette to ensure positive customer experience
- Perform data entry to update customer records accurately
- Upsell products or services to increase sales revenue
- Analyze customer needs to recommend the best solutions
Qualifications:
Proficient in English
- Strong communication skills to effectively communicate with customers
- Prior experience in sales or customer service is preferred
- Ability to multitask and handle high call volumes efficiently
- Excellent problem-solving skills to address customer inquiries effectively
- Familiarity with data entry and CRM software Service Titan
**Job Type**: Part-time
Pay: $16.55-$20.00 per hour
Expected hours: No more than 20 per week
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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