Call Centre Representative

4 weeks ago


Caledonia, Canada Darrick Davidson Mechanical Services Ltd Full time

Darrick Davidson Heating Cooling and Duct Cleaning

**Responsibilities**:

- Answer inbound calls promptly and professionally
- Provide information about products or services
- Assist customers with placing orders or resolving issues
- Utilize phone etiquette to ensure positive customer experience
- Perform data entry to update customer records accurately
- Upsell products or services to increase sales revenue
- Analyze customer needs to recommend the best solutions

Qualifications:
Proficient in English
- Strong communication skills to effectively communicate with customers
- Prior experience in sales or customer service is preferred
- Ability to multitask and handle high call volumes efficiently
- Excellent problem-solving skills to address customer inquiries effectively
- Familiarity with data entry and CRM software Service Titan

**Job Type**: Part-time

Pay: $16.55-$20.00 per hour

Expected hours: No more than 20 per week

**Benefits**:

- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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