Manager Automation Enablement

3 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the Opportunity?**
- Being the key relationship contact with finance IT partners and CoE to resolve operational issues or escalations.
- Identifying innovative improvement opportunities to address common issues and executing directly or providing details to process designers.

**What will you do?**
- Manages the availability and assignment of required S&P resources to engagements.
- Assures competence and availability of resources to support S&P services and capabilities. Oversees team performance.
- Solicits client feedback and recommends new / enhanced S&P services. Monitors client environment and pursues additional opportunities.
- Manages client relationships to ensure that S&P service expectations are managed and met. Conducts client review meetings.

**What do you need to succeed?**
- Undergraduate degree in Computer Science, Business, Engineering or 3+ of years work experience
- Proficiency with Blue Prism and/or Pega, Microsoft Office proficiency - MS Word, Excel, PowerPoint, Visio, MS Access, relational databases, VBA
- Manages the availability and assignment of required resources to run scheduled automations.
- Monitor the general mailbox for system alerts generated by automations and take appropriate actions to resolve immediately and for future mitigation.
- Provide quality assurance testing for automations prior to production deployments.
- Maintain client relationships to ensure that service partner expectations are managed and met.
- Ensure metrics and tracking are successfully recorded and aggregated into reports that disseminate at regular intervals.
- Engage in changes that impact the overall automation program (eg. tech currency changes, process changes, reconciliations as appropriate).

**What’s in it for you?**
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

LI-Hybrid
LI-POST

**Job Skills**

Commercial Acumen, Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Solutions Development

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-10-17

**Application Deadline**:
2024-10-24

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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