Er Tier 1, Consultant

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 192884

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Consultants contribute to the overall success of HR Services activities by ensuring specific individual goals, plans, and assigned initiatives are executed in support of the GHRSO teams’ business strategies and objectives. Consultants are responsible for providing support to all business lines and/or countries addressing and resolving low risk situations and escalated issues and concerns that are not resolved within Employee Services. The focus of this role is to ensure that issues are addressed within Service Level Agreements and managed at the local level to mitigate the potential negative impact. Consultants are accountable for providing accurate advice, in compliance with governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will**:

- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Assess the level of complexity for employee and manager inquiries, providing coaching answering directly or escalating to appropriate parties for resolution
- Act in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible
- Ensure positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
- Leverage a combined and extensive knowledge of HR policies and procedures and knowledge of/within the Bank’s various countries, business lines (and subsidiary companies), day-to-day operations, systems and technology to provide timely, efficient and valued solutions on low risk employment-related issues and concerns.
- Promote and support a seamless and consistent experience for employees and People Leaders with low risk ER issues and concerns; and updates and maintains accurate and adequate information within the ER case file, on an ongoing and consistent basis, until such a time as the issue is resolved.
- Independently review and assess escalated ER Tier 1 cases, ensuring consistency and alignment to established compliance regulations and Bank policies and processes on cases considered to be low risk to the Bank, and escalates high risk issues to the appropriate ER team, as outlined in the Risk Level Assessment document.
- Independently assess and communicate the facts of situations in order to mitigate the legal risk to the Bank, ensuring global consistency to avoid precedent-setting outcomes; presents the recommendations and risks; and coaches, supports, and provides (and/or refers) People Leaders to the appropriate tools and materials that will assist them in resolving the ER issues presented to them, and that will assist them in achieving their goals.
- Independently manage the: communication, tracking and reporting of violations, as part of targeted policy compliance initiatives.
- Independently manage the communication, tracking and reporting of emergency permit requests, policy violations and confirmation of subsequent action plans for hours worked in excess of 48, ensuring the Bank remains legislatively compliant.
- Ensure positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps.
- Ensure proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champion a high-performance environment and contributes to an inclusive work environment.

**Do you have the skills that will enable you to succeed? We'd love to work with you if you have**:

- Post-secondary degree in Human Resources or pursuing education in related field
- CHRP or CHRL designation is considered an asset
- Bilingual French written and spoken
- Deep understanding of Bank policies and procedures
- Strong knowledge of organizational structure and complexity
- Sound judgment and problem-solving skills
- Strong relationship management and interpersonal skills
- Strong conflict and Alternative Dispute Resolution skills
- Exceptional written and verbal communication skills
- Ability to maintain confidentiality
- Ability to multitask while remaining organized; able to set priorities and meet deadlines
- Attentive to details and deadlines
- Flexib

  • Bilingual Tier 1 Customer Experience Representative

    4 months ago

    Toronto, Canada Roadpost Full time

    **About ZOLEO**: A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has been met with rapid success from it’s launch in 2020, winning multiple innovation awards and growing its subscriber base quickly. Together we’re committed to offering consumers...

  • Technical Support Representative, Tier 1

    4 weeks ago

    Toronto, Canada Beanfield Technologies Inc. Full time

    **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always understood the importance of...

  • Seasonal Tier 1 Customer Service Representative

    7 months ago

    Toronto, Canada Roadpost Full time

    **About Roadpost**: Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts,...

  • Manager, Ers Policy

    6 months ago

    Toronto, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. - Acting as trusted advisors to people managers and HR Consultants / HR Business Partners by recommending business options based on comprehensive risk assessments of...

  • Financial Manager for Tier 1 Manufacturer

    2 weeks ago

    Toronto, Ontario, Canada The Mason Group - Strategic Search Partners Full time

    Job Description:Our client, a renowned Tier 1 manufacturer, seeks an experienced Financial Manager to join their in-office team. This pivotal role involves overseeing the day-to-day accounting, accounts receivable, and payable functions.Responsibilities:Manage cash management and financial reporting requirementsOversee the month-end close process, ensuring...

  • Tier 2 Support Specialist

    6 months ago

    Toronto, Canada Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...

  • Consultant Integrity

    3 weeks ago

    Toronto, Canada KPMG-Netherlands Full time

    Consultant Integrity & Compliance Young professional Advisory Home > Consultant Integrity & Compliance Naar vacature overzicht URL gekopieerd Solliciteren Jouw uitdagingen Analyseren van de "harde" kant (regels en procedures) van organisatiesAnalyseren van de "zachte" kant (cultuur en gedrag) van organisatiesWerken met ervaren collega's aan...

  • Tier 2 Customer Experience Representative

    3 months ago

    Toronto, Canada Roadpost Full time

    **_About ZOLEO:_** A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has been met with rapid success from it’s launch in 2020, winning multiple innovation awards and growing its subscriber base quickly. Together we’re committed to offering...

  • Network Security Analyst

    6 months ago

    Toronto, Canada WELL Health Technologies Corp Full time

    **Entity**:Source44 **Position**:Network Security Analyst - Tier 1 **Type**:Full Time - Permanent **Location**:Remote **About the Company**: Source 44 Security is a part of WELL Health Technologies Corp. (TSX: WELL) and was founded in 2009 by cyber security experts with a mission to provide the highest caliber of bespoke and technical security services...

  • Employee Relations Consultant, Individual Rights

    1 week ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Tier 1 Technical Support Representative

    3 months ago

    Toronto, Canada Beanfield Technologies Inc. Full time

    **English Version** **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always...

  • Tier 1 Technical Support Representative

    6 months ago

    Toronto, Canada Beanfield Technologies Inc. Full time

    **English Version** **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always...

  • Technical Onestream Consultant

    6 months ago

    Toronto, Canada Henderson Drake Full time

    Partner Consulting - Toronto - Permanent / Full Time - Freedom to be creative and innovative - Family friendly and flexible culture - High reward **Job Title: Technical OneStream Consultant - Business Rule Specialist** **Company: Undisclosed Canadian OneStream Partner** **Location: [City, Province]** Are you a passionate business rule writer with expertise...

  • Consultant Forensic Investigations

    3 weeks ago

    Toronto, Canada KPMG-Netherlands Full time

    Consultant Forensic Investigations Duik diep in de wereld van fraudeonderzoek en zakelijke geschillen! Het Investigations-team van KPMG Forensic is een jong team specialisten dat zich richt op het uitvoeren van forensisch onderzoek. Met onze onderzoeken helpen wij onze (inter)nationale cliënten bij vermoedens van fraude, conflicten, zakelijke...

  • Cyber Security Analyst

    3 months ago

    Toronto, Canada DXC Technology Full time

    The Tier 2 Information Security Analyst is responsible for the first line of security incident response in the client SIEM environment. The core responsibilities include the monitoring of client SIEM alerts in real-time, researching threat information, and escalating legitimate security incidents to the client. This position is also a technical escalation...

  • Canada Research Chair

    7 months ago

    Toronto, Canada Aliant Resources Full time

    **Posting Status**:Upcoming Jobs with University **Organization**: Aliant Resources **Location**: Toronto **Position**:Canada Research Chair (Tier 1) in Technology, Society and Disability **Conditions**:Full-time **Salary**:Commensurate with qualifications and experience. **Consider Your Next Career with Aliant Resources**: Aliant Resources is a...

  • Technical Specialist Tier 1

    3 months ago

    Toronto, Canada Compass Community Health Full time

    Compass Community Health offers primary care health services and health promotion programs to diverse communities and individuals. We are currently seeking a: **Technical Specialist - Tier 1** **Permanent Full-Time (37.5 hours/week) (GTA Region) **The primary hub location will be in Downtown Toronto.** **(Annual Salary Range: $59,512 - $68,500)** **What...

  • Consultant Advisory National Practice Regio Noordoost

    3 weeks ago

    Toronto, Canada KPMG-Netherlands Full time

    Consultant Advisory National Practice Regio Noordoost Wil jij in een klein en dynamisch team samenwerken aan concrete oplossingen om klanten verder te helpen? Solliciteer direct en wordt dé nieuwe Consultant voor Advisory National Practice! Young professional Advisory Home > Consultant Advisory National Practice Regio Noordoost Naar vacature...

  • Consultant Financial Risk Management

    3 weeks ago

    Toronto, Canada KPMG-Netherlands Full time

    Consultant Financial Risk Management - Banking Als Consultant in het Financial Risk Management team help je bancaire klanten met vraagstukken op het gebied van wet- en regelgeving en het optimaliseren van hun risicomanagement en modellenlandschap. Wordt dit jouw volgende uitdaging? Young professional Advisory Home > Consultant Financial Risk...

  • Strategic Transformation Consultant

    2 weeks ago

    Old Toronto, Canada Infosys Limited Full time

    Infosys Limited seeks a seasoned Senior Consultant to join our Consumer Products and Retail team. As a trusted advisor, you will drive business transformation initiatives for top-tier clients.About the RoleWe are looking for a highly skilled professional with 5+ years of experience in management consulting, preferably at a top-tier firm. Your expertise in...