Seasonal Tier 1 Customer Service Representative

3 weeks ago

Toronto, Canada Roadpost Full time

**About Roadpost**:
Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts, Roadpost’s customers have many faces, but a common concern - the need for reliable communications that they can access anywhere.

Roadpost has over 70 employees between our Toronto and Seattle offices, serving over 100,000 subscribers. Our growth has come organically, through acquisition, and through innovative and proprietary product introductions. We value innovation, teamwork, and an entrepreneurial ability to get things done.

**Summary**:
As a Tier 1 Customer Service Representative, you will support customers with a variety of inquires via calls, tickets, and live chats. You will provide helpful information, answer questions, support Tier 1 level technical troubleshooting and set-up processes, create orders, and respond to complaints. You help ensure long term customer loyalist and satisfaction by positively representing company products and services, while working to exceed Service Level Agreements. This will be a six month, seasonal contract.

This role reports to the Team Lead, Customer Care.

**Key Responsibilities**:

- Handle and resolve customer requests related to general inquiries, billing, order placement, account changes, and technical support.
- Maintain a working knowledge of company products and services, Opportunity to specialize in certain products and services will exist and is encouraged.
- Promote company products, features and benefits through consultative customer qualification.
- Meet monthly Call Center SLA’s, Productivity Targets, and Quality Standards.
- Stay updated on all operation systems, processes, and procedures, as well as company policies.
- Stay informed of all new products and services within the company and industry.
- Stay informed of competitors and related industries.
- Attend and participate in company events and meetings either in an in-office or virtual environment.
- Ensure a positive, accurate and professional customer experience.
- Maintain effective and harmonious working relationships with peers and other company staff.

**Qualifications **& Skills**:

- Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
- 2-3 years’ experience in a Customer Support related position.
- Post-secondary diploma or equivalent experience required.
- Strong communication skills (verbal and written). Conversational and personable.
- Strong active listening skills. Being able to listen to and understand customer concerns.
- Resourceful and self-reliant with strong analytical skills, problem-assessment, and problem-solving skills.
- Able to handle difficult customer situations and arrive at a positive resolution.
- Excellent time management and organizational skills. Able to work with mínimal supervision. Adaptable to new workflow and changing environments.
- Enthusiastic and self-driven. A team player who looks to contribute to several areas within the day-to-day operations and exceed normal job expectations.
- Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
- Fluency in other languages is considered an asset.
- Comfortable working in a hybrid capacity. Access to broadband internet is required.

***

**Nice to Have**:

- Experience with supporting technical products (software, hardware).
- Experience with Helpdesk software (specifically Zendesk)

**What we offer**:

- Competitive base salary
- Hybrid work model

  • Seasonal Tier 1 Customer Service Representative

    4 weeks ago

    Toronto, Canada Roadpost Full time

    **Summa** **ry**: As a Seasonal Tier 1 Customer Service Representative, you will support customers with a variety of enquiries via calls, tickets, and chat during our busiest season. You will be responsible for providing helpful information, answering questions, supporting Tier 1 level technical troubleshooting or set-up processes, creating orders, and...

  • Customer Service Representative

    4 weeks ago

    Toronto, Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Bilingual Tier 1 Customer Experience Representative

    1 week ago

    Toronto, Canada Roadpost Full time

    **About ZOLEO**: A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has been met with rapid success from it’s launch in 2020, winning multiple innovation awards and growing its subscriber base quickly. Together we’re committed to offering consumers...

  • Customer Service Liaison

    6 days ago

    Toronto, Ontario, Canada Page 1 Management Full time

    Role OverviewAt Page 1 Management, we believe that success is built on the strength of our people. Our team thrives on collaboration, innovation, and an unwavering commitment to excellence.We are proud of the culture we have created - one where every member has the opportunity to grow, lead, and make a lasting impact. Now, we are excited to welcome a...

  • Technical Support Representative, Tier 1

    3 weeks ago

    Toronto, Canada Beanfield Technologies Inc. Full time

    **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always understood the importance of...

  • Customer Service Assistant

    2 weeks ago

    Toronto, Canada Page 1 Management Full time

    At Page 1, we believe that success is built on the strength of our people. Our team thrives on collaboration, innovation, and an unwavering commitment to excellence. We are proud of the culture we have created - one where every member has the opportunity to grow, lead, and make a lasting impact. Now, we are excited to welcome a passionate Customer Service...

  • Customer Service Assistant

    1 week ago

    Toronto, Ontario, Canada Page 1 Management Full time

    At Page 1, we believe that success is built on the strength of our people. Our team thrives on collaboration, innovation, and an unwavering commitment to excellence. We are proud of the culture we have created - one where every member has the opportunity to grow, lead, and make a lasting impact. Now, we are excited to welcome a passionate Customer Service...

  • Client Service Representative

    1 week ago

    Toronto, Canada Page 1 Management Full time

    We are searching for motivated and quality-focused Client Service Representatives to join our growing team. This is your opportunity to step into a role where you’ll make an impact by representing top-tier brands, fostering relationships, and providing world-class service to every customer. As a Client Service Representative, you’ll take on a dynamic,...

  • Customer Service Representative

    4 weeks ago

    Toronto, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Service Desk Tier 1 Analyst

    4 weeks ago

    Toronto, Canada Grant Thornton Full time

    iption: **Who we are** You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels...

  • Tier 1 Technical Support Representative

    3 weeks ago

    Toronto, Canada Beanfield Technologies Inc. Full time

    **English Version** **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always...

  • Client Service Representative

    3 weeks ago

    Toronto, Canada Page 1 Management Inc. Full time

    Welcome to _**Page 1 Management**_**,** where we cultivate success through a steadfast commitment to growth, leadership, and perseverance. As a dynamic marketing agency, we thrive on the principles of innovation and resilience, crafting strategies that propel businesses forward in an ever-evolving landscape. With a focus on nurturing leadership within our...

  • Client Service Representative

    3 weeks ago

    Toronto, Canada Page 1 Management Inc. Full time

    Welcome to _**Page 1 Management**_**,** where we cultivate success through a steadfast commitment to growth, leadership, and perseverance. As a dynamic marketing agency, we thrive on the principles of innovation and resilience, crafting strategies that propel businesses forward in an ever-evolving landscape. With a focus on nurturing leadership within our...

  • Customer Service and Sales Representative

    5 days ago

    Toronto, Ontario, Canada Outreach Management Full time

    Key Responsibilities* Combine your people and operational skills to create great customer and employee experiences* Be the go-to example of excellent customer service, professionalism, and courtesy* Lead your team in delivering the ultimate customer experience by solving customer issues and jumping in to help with transactions* Drive your team's performance,...

  • Service Customer Care Representative

    6 days ago

    Toronto, Ontario, Canada Hard Rock Digital Full time

    About Us Hard Rock Games is a leader in offering world-class social and mobile gaming experiences. We're seeking a dynamic Senior Customer Service Representative to join our team. If you're passionate about providing exceptional customer service, mentoring others, and contributing to a fast-paced gaming environment, this is the opportunity for you. Rooted...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada Levata Full time

    At Levata, we are passionate about empowering your journey with us, helping you thrive in an environment filled with endless opportunities for growth. We combine visionary thinking with actionable strategies to deliver exceptional results. Join us and be part of a dynamic team that turns complexity into clarity, providing our customers and partners with...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada Levata Full time

    About LevataWe empower your journey with us, helping you thrive in an environment filled with endless opportunities for growth. We combine visionary thinking with actionable strategies to deliver exceptional results.Our dynamic team turns complexity into clarity, providing valuable insights and impactful solutions to our customers and partners.Lead Customer...

  • Service Customer Care Representative

    5 days ago

    Toronto, ON, Canada Hard Rock Digital Full time

    About Us Hard Rock Games is a leader in offering world-class social and mobile gaming experiences. We’re seeking a dynamic Senior Customer Service Representative to join our team. If you’re passionate about providing exceptional customer service, mentoring others, and contributing to a fast-paced gaming environment, this is the opportunity for you. ...

  • Level 1 Customer Service Representative

    6 days ago

    Toronto, Canada Cut+Dry Full time

    Level 1 Customer Service Representative Type: Full-Time Employment Location: 100% Remote in North America (Work from Home) Who We Are Cut+Dry is a fast-growing FoodTech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a rapidly expanding business. Our company is revolutionizing the $300B US food supply industry by...

  • Level 1 Customer Service Representative

    6 days ago

    Toronto, Canada Cut+Dry Full time

    Level 1 Customer Service Representative Type: Full-Time Employment Location: 100% Remote in North America (Work from Home) Who We Are Cut+Dry is a fast-growing FoodTech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a rapidly expanding business. Our company is revolutionizing the $300B US food supply industry...