Fn Learning Services Sme Prime

3 weeks ago


Ottawa, Canada NOKIA Full time

**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs.

**What you will learn and contribute to**
- Create and maintain technical road maps and contribute to development and ongoing maintenance of the Fixed Networks learning services portfolio
- Collaboration with quality and training delivery partners to ensure an end-to-end process is in place and followed rigorously for tracking and addressing issues raised by students and instructors for FN learning products
- Keep informed of industry developments and trends in the Telecom, Webscale, Learning and Development, and other relevant sectors to influence IPO learning products
- Work with business development primes to respond to customer specific training requests and to proactively seek out and position IPO learning services products to customer account teams
- Mentoring and knowledge transfer to other members of the IPO learning services team
- Participation in all stages of development including requirements gathering, implementation, testing, and definition and measurement of success criteria and evaluating stakeholder feedback for implementation in future releases
- Collaboration with quality and training delivery partners to ensure an end-to-end process is in place and followed rigorously for tracking and addressing issues raised by students and instructors for IPO learning products
- Selection, development, and support of appropriate local premise or cloud-based lab resources to support IPO learning products and facilitation of hand-off to appropriate lab operations teams
- Contribute to executive level briefings and decision points that influence learning product development and delivery
- Innovate format of learning products for an evolving workplace and drive them from proof of concept to productized customer ready release by working with cross functional teams across multiple Nokia business groups
- Creating needs assessment for learning products
- Defining learning objectives for courses and learning products
- Developing course content, instructor guides and lab guides
- Developing and grading written and practical lab exams
- Delivering pilot and beta courses and instructor train-the-trainer sessions and other strategic deliveries involving key employees’ groups or customers
- Supporting ION Learning Services Program participants - exam grading, course question support, etc.

**Your skills and experience**

**You have**:

- University degree in Computer Science, Software or related technology discipline or equivalent experience
- 10+ years of experience in working with IP and/or Optical networks
- Experience in working with other business units such as IT, corporate security and 3rdparty vendors such as HP
- Excellent business acumen, written and verbal communication skills
- Fluency in English is required
- Experience educating professionals or a background in instructional design and courseware development is required
- A Passion for problem solving and attention to detail

**It would be nice if you also had**:

- A Nokia CNP or CNX level Fixed Network certification
- Nokia Service Routing Certification (NRS-II/ SRA), Cisco Certification (CCIE Routing & Switching or Service Provider), and/or Juniper Certification (JNCIP/JNCIE), or equivalent experience
- Experience with DevOps / DevNet / NetOps methodologies development of automation
- Relevant work experience with a telecommunications equipment vendor or service provider is an asset.

**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.


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