Product & Customer Learning Consultant

3 weeks ago

Ottawa, Canada Assent Full time

Company Description
**Summary**

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

**Hybrid Work Model**

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

**Job Description**:
Responsible for the development, facilitation and delivery of a range of learning solutions supporting Assent’s strategic and operational business needs, your easy manner and professional style instills confidence in your Learners. Through a variety of standard modalities, you will create and deliver content that drives the success of our internal employees, customers, and our customer’s suppliers through their lifecycle with our products and services.
- Professional facilitator role, accountable for delivering instructional, operational, product and customer-based training programs to internal team members, clients and their suppliers;
- Showcase new features/enhancements to internal and external users through in-class delivery, webinars, videos and various document formats;
- Partner with key stakeholders to define learning solution objectives aligned to business goals;
- Conduct needs assessments to identify causes of performance gaps and recommend appropriate interventions;
- Develop user training materials including documents, videos and tips & tricks for corporate and departmental use. Mediums for this task include physical and digital media and eLearning via Assent’s Learning Management System

**Qualifications**:

- Post-secondary education in Adult Education, Learning and Development, Business, or Instructional Design and Delivery
- Experience designing and developing learning solutions in a corporate B2B setting; demonstrated proficiency in authoring/creative tools would be considered an asset

Additional Information
**Life at Assent**

**Wellness**:We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

**Financial Benefits**: It’s not all about the money - well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

**Life at Assent**:There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

**Lifelong Learning**: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

**Find Your Balance with Us**:We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

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