Manager, Product Management

3 weeks ago


Ottawa, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Manager, Product Management** **(Customer Solutions) is responsible for leading and guiding a team of product managers to drive the success of the Customer Solutions product portfolio. The Manager, Product Management, will play a pivotal role in shaping the product strategy, and ensuring the delivery of high-quality products that meet customer needs. The individual will personally lead formal product roadmaps for flagship products and work closely with the Business and I&T stakeholders to operationalize them. The Manager, Product Management supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction.

Main Responsibilities

**Business Partnering for flagship products**
- Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned
- Work with the Business to capture and develop pipeline of product opportunities and innovative ideas
- Translate business’ needs into features through a formal product roadmap
- Works in close collaboration with the product owners in the Business and I&T delivery team to operationalize the development and evolution roadmaps of the product
- Maintain centralized backlog of intake - projects and enhancements
- Shape business cases (including the need for change / objective, strategic alignment, benefits, etc.) and promote Business sponsorship
- Support the annual budget planning exercise led by Finance
- Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities
- Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements

**Evolving Product Management Discipline**
- Prioritize product development activities to ensure alignment to both the business and technology strategies
- Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, etc.)
- Collaborate and coordinate with other Product Managers and stakeholders to avoid duplication and manage dependencies
- Coordinate with other stakeholders (e.g., procurement, security, architects, innovation), as required
- Active participation in industry, railroads committees to align product evolution and drive CN’s agenda
- Engage with vendors to understand and influence their product evolution based on CN’s strategic needs
- Ensure agile delivery teams deliver product features based on requirements and release scope

**Leading Others**
- Collaborate with Human Resources (HR) to bring new talent to the organization that will be trained to develop expertise in the high risk areas
- Ensure the adoption of SAFE Agile methodologies
- Provide a positive and welcoming onboarding experience to all new employees
- Recognize employee contribution and career milestones
- Focus on communications and foster collaboration by encouraging teams to work together to accomplish common goals
- Manage employee performance
- Create and enable positive and engaging work environment
- Collaborate, coach and build connections with employees
- Participate in succession planning by contributing to yearly talent review cycle
- Support employee development and help employees reach career goals
- Ensure knowledge is preserved through training and sharing of knowledge

**Working Conditions**

This role may require occasional business travel (10-20% of the time) in accordance with CN policy for meetings. Must be able to travel in the United States

**Requirements**:
**Experience**
- 10-15 years overall work experience
- 5 years experience in product management or related role
- Demonstrated experience in Product Management SAFE Agile methodologies and ceremonies (e.g. PI Planning)
- Demonstrated experience in engaging senior leaders and other stakeholders to support business decisions
- Experience in shaping, building, scaling and sustaining products
- Experience in diverse roles and increasing responsibilities across Business and IT, although a business-only career is acceptable if business roles included sufficient technology focus
- Experience in supply chain operations (intermodal, trucking, etc.)
- Experience in transportation & logistics compan


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