Front Desk Hotel Clerk
6 months ago
Education: Other trades certificate or diploma
- Experience: 7 months to less than 1 year
**Work setting**:
- Hospitality industry
- Staff accommodation provided
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:
- Computerized bookkeeping system
- Internet
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Attention to detail
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
**Screening questions**:
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Other benefits**:
- Free parking available
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 37 hours per week
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