Production Supervisor, Configuration Centre

3 weeks ago

Richmond Hill, Canada Compugen Inc Full time

**Job Title**
- Production Supervisor, Configuration Centre

**Vacancy No**
- VN533

**Work Location**
- Richmond Hill, ON

**Job Details**

**Production Supervisor, Configuration Centre**

**Overview**:

- Compugen is one of Canada's largest privately-owned and operated IT services providers and PC systems integrators. As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities- Compugen being a National Solution Provider requires a Competent Supervisor to manage and ensure that all daily production volumes and activity are produced and met to the highest standard.- Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.**Responsibilities**:

- Collaborate closely with various stakeholders ranging from LOB Management and Supply Chain Management as well as Technical Services Management, including Sales and Branch Service Managers
- Work with National Configurations Manager for ongoing management functions including maintaining ongoing department headcount requirements, staff recognition and reward, ongoing technical skills and performance assessments and productivity analysis
- Manage the department’s day to day activities to ensure a consistent operations resulting in meeting SLA and required production volumes with the assistance of the Configurations Administration Team
- Manage and prepare production orders for evening shift and work with the Logistics Team to ensure product readiness and availability
- Attend cadence planning sessions
- Function as both a team player and leader to motivate, direct and guide daily activities as they relate to direct reports
- Form a strong partnership with the broader team such as Sales Operations, Materials Management and Logistics team to ensure awareness and communication as they relate to outstanding orders/rollouts that are forecasted
- Work closely with the Inside Sales Representatives and the Configurations Administration Team to validate proper order entries and discuss and escalate any issues or concerns
- Ensure departmental ISO Quality Management System Compliancy (process, documentation, governance, training and continuous improvement)
- Work with National Configurations Manager to review continued training and career path for department staff, developing training plans to ensure technology trends as well as client specific requirements are met

**Qualifications**:

- 3-5 + years of experience in a hands-on technical role related to desktop and end-user devices and support
- 2+ years of experience in a supervisory or managerial role managing large teams with direct reports
- A Computer Science degree or equivalent work experience
- Good understanding of Operating Systems such as Linux, Windows, iOS, MacOS and Android
- Protocol Services such as Active Directory, Networking and Security such as Anti-Virus
- Experience performing needs assessments, analyzing results and developing plans to drive expected outcomes and achievements
- Project management and planning capabilities to ensure that Technical Services work can be delivered as required and forecasted
- Ability to work in a team environment and demonstrate strong problem-solving skills
- Ability to multi-task and work effectively in a multi-project environment
- Solid organizational, interpersonal, and communication skills (oral, written and presentation)

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Work/life flexibility

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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