Bilingual Call Center Agent

2 weeks ago


Mississauga, Canada Alliance Group & Staffing Full time

**Responsibilities**:

- Handle inbound and outbound calls in a professional and customer-focused manner.
- Provide accurate and timely information to clients in both **English and French**:

- Assist customers with inquiries, concerns, and problem resolution.
- Document and update customer records in the company's database.
- Collaborate with team members to address customer needs and achieve service goals.
- Adhere to company policies and procedures to ensure consistent service delivery.

**Qualifications**:

- Fluency in both written and spoken **English and French**:

- Previous experience in a customer service or call centre role is an asset.
- Strong communication skills and the ability to convey information clearly and concisely.
- Excellent problem-solving skills and the ability to think on your feet.
- Detail-oriented with a focus on accuracy in customer interactions.
- Ability to handle a high volume of calls in a fast-paced environment.
- Proficient computer skills and familiarity with call centre technology.

**Pay rate: $21- $23**
**Location: Mississauga, Etobicoke and Oakville**
**Work Type: Hybrid**

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Ability to Relocate:

- Mississauga, ON: Relocate before starting work (required)

Work Location: In person



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