Bilingual Account Agent

2 weeks ago

Mississauga, Canada FedEx Express Canada Full time

**Job Description**:
This is an interview position If we’re going to work together, let us first introduce ourselves - because we are proud of our team at FedEx Express Canada. You know us as a global transportation company - and we’ve shipped some pretty interesting things over the years like part of the ship’s hull of the Titanic, a windmill, race cars, a helicopter, the shark from Jaws and a lot of panda bears who get their own chartered airplane FedEx Express Canada is seeking a Full-Time Bilingual Accounts Agent-Collect located in Mississauga, Ontario. Job Summary: To service delinquent credit accounts through telephone and personal customer contact in order to protect receivables and minimize bad debt expense. To resolve customer inquiries regarding accounts and to research and identify necessary adjustments.

**Responsibilities**:

- Initiates and receives telephone calls to/from customers and corresponds in writing when necessary regarding past due accounts to facilitate customer payments, and monitors accounts accordingly
- Receives and handles incoming calls from customers regarding credit on past due accounts. Diplomatically works with irate customers to ensure mutual satisfaction is achieved
- Maintains accurate call history records on accounts concerning reconciliation and all collection activities, credit decisions and customer commitments, updating appropriate screens
- Assists external customers and internal FedEx departments with credit and collection matters concurrent with all FedEx corporate policies and procedures
- Assists in customer bid/contract process in conjunction with the sales and credit departments, through problem resolution and commitments, to help increase incremental revenues and place powership equipment; monitors security deposit, high risk and waiver accounts. Authorizes credits within policy guidelines.

**Required Knowledge, Skills, and Abilities**
- A College Diploma (Business Administration Preferred)
- ** Minimum TWO (2) years Two (2) years commercial collections experience, preferably in telephone collections**:

- Must be bilingual (English and French)
- Thorough knowledge of Federal and Provincial consumer affairs and privacy regulations preferred
- Strong negotiation skills
- Self-motivated, able to organize and prioritize large amounts of data
- Strong interpersonal and communication (written and verbal) skills
- Strong research, analytical and problem solving skills

We don’t expect you to deliver any helicopters or pandas - but if you can deliver on this exciting job opportunity,
**please attach your updated resume when applying**. We thank all applicants and if selected we will contact you directly for an interview

**Wage**: $30.00/hr

**Total Rewards Package**:FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:

- Benefit plans: medical, health, dental, orthodontics, vision, etc.
- Pension plan
- Education assistance / tuition reimbursement
- Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
- Diversity
- Vacation
- Discounts: travel & entertainment, health & lifestyle, home & auto and electronics

GRADE: 82

IND02

**DISCLAIMER

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