Assistant Facilities Manager

6 days ago

Montréal, Canada Hines Full time

Overview:
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

**Responsibilities**:
As an Assistant Facilities Manager - ServiceNow with Hines, you play a critical role in supporting the workplace experience at specific client sites through owning quality assurance and daily work management processes. The Community Ambassador is responsible for serving as part of a team to maintain the highest level of hospitality and customer service while ensuring that service is delivered in accordance with contractual agreements.. Responsibilities include, but are not limited to:
Experience management and hospitality- Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.-
- Communicate regularly with customers regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and services are tailored to the individual.-
- Provide workplace orientation.-
- Assist with client-facing communications and reports.-
- Be aware of and assist with events and high-profile activities.-
- Serve as an ambassador for the client brand and promote a positive brand image.-
- Building appearance care and site operations- Inspect sites daily to guarantee that building appearance is maintained at the highest quality standard and improves the workplace.-
- Submit work orders for interior and exterior maintenance, cleaning, and client service requests.-
- Support on-site special events and programs as needed.-
- Assist with the implementation of strategic, operational, and service improvement plans.-
- Assist with the collection and analysis of operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.-
- Assist with developing the annual budget, annual plan, and variance analysis.-
- Vendor management- Administer vendor management, contracting, and onboarding processes.-
- Serve as the primary on-site point of contact for vendors and escort vendors to work locations.-
- Perform quality assurance for vendor-performed work.-
- Support the Facilities Management team with third-party sourcing activities.-
- Work and knowledge management- Ensure work requests are processed correctly and resolved within the defined service levels.-
- Ensure all work is properly recorded in the system of record.-
- Resolve assigned work orders, including follow-up with customers as appropriate.-
- Contribute to the account knowledge base and ensure knowledge remains up to date.Qualifications:
Minimum Requirements include:
High school diploma or equivalent from an accredited institution required. Bachelor’s degree preferred.
- Three or more years of professional experience required.
- Bi-lingual proficiency in French and English.- Project coordination.- Promoting positive employer branding.- Assuring a safe environment for work.- Interpersonal and communication skills.- Ability to develop positive relationships.- Familiarity with facilities management operations.- Experience with computerized maintenance management systems.- Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.- Strict adherence to non-disclosure agreements and a high degree of confidentiality.- Ability to comply with client health and safety protocols.- Ability to manually lift 35 lbs.- Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.- Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.- Be flexible and available to support after hours activities as required by the client.
- Successful completion of a background check and drug screen required.

Closing:

- We are an equal opportunity employer and support workforce diversity. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records._

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