Student Services Coordinator

1 week ago

Surrey, Canada Excel Career College Full time

Excel Career College opened as a computer college in 1989. Since then, the curriculum has expanded dramatically, but our focus has remained the same: To provide relevant training to get you into the workforce quickly.

Since early 2022, Excel Career College has undergone rapid expansion bringing our respected approach to dynamic hands-on learning to students throughout BC including new campuses that are open in Victoria, Surrey, and Kelowna, Comox Valley (Courtenay) and opening soon in Surrey, BC.

Among the many awards it has acquired over the years, Excel was awarded the Professional Business of the Year in 2022 by the Vancouver Island Business Examiner Awards

Excel is PTIB Designated and maintains representation in the BC Career College Association, including representation on the BCCCA Board. The College is a designated institute through the BC Student Assistance Program(Student Aid BC), and all diploma programs offered at Excel qualify for funding options.

**Title: Front Desk Administration and Student Services Coordinator**

**Key Responsibilities**:
**Front Desk Administration**:

- Ensure the effective running of Reception by answering and redirecting calls and messages efficiently.
- Welcome visitors to the college, ensure they sign in and are issued with the relevant lanyard in line with Trust procedures and that the relevant member of staff is notified.
- Provide a reception service during college events.
- Ensure that any forms or stationary that are displayed/required are stocked at all times and reordered when necessary.

**Student Services**:

- Maintain appropriate systems and procedures and maintaining student admissions records under the direction of the Registrar.
- Organize, administer and support student-centred events, to include such as Orientation Days.
- Create student schedules for scheduling purposes.
- Manage classes/class batches in the LMS system and ensure all class materials are up to date.
- Ensures important information related to student services are effectively communicated to students in a timely manner through appropriate channels.
- Maintains a current and accurate reflection of interactions with students through detailed case notes.
- Conducts research and proposes new processes to improve student services.

**Requirements**:

- Excellent communication, interpersonal, and networking skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and in a team environment.
- Proven track record of developing and implementing successful student support strategies.
- Attention to detail orientated and the ability to manage multiple projects at the same time.

**Qualifications**:

- Education in business, communications, or a related field
- Proven experience in office management
- Strong analytical skills with the ability to set up your team for success
- Familiarity with international visa and permit regulations as asset
- Excellent written and verbal communication skills

Experience in a Post-Secondary Institution, with a focus on international and domestic students would be an asset.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications associated with the job.
- Expected start date: 2024-03-22

**Job Type**: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 20 - 25 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 2 years (required)
- Student Services: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Surrey, BC (preferred)

Work Location: In person

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