Word/data Processing Clerk Ii

3 months ago


Edmonton, Canada City of Edmonton Full time

**Job Number**:50642**

The Edmonton Police Service requires one (1) positive individual committed to providing exemplary customer service to assume the position of Alarm Management Coordinator in the Police Information Check & Alarm Control Section. Responsibilities of this position include:

- Reviewing alarm files and issuing false alarm invoices.
- Cancelling and suspending alarm permits accordingly.
- Collecting and processing fees for police information checks and alarm permits.
- Performing general office duties including collecting and distributing mail in addition to other related duties as required.
- Responding to internal and external partner and customer enquiries.
- Must be able to develop and maintain relationships with external stakeholders.
- Preparing memorandums, briefing notes and written communications as required.
- Reviewing alarm occurrences for pattern analysis.

**Qualifications**:

- A minimum of two (2) years diversified word and information processing experience.
- Minimum of one (1) year recent cash handling experience including point of sale terminal experience.
- Knowledge of the Alarm Systems Bylaw and Enhanced Call Verification would be considered an asset.
- Exemplary interpersonal and customer service skills. Previous customer relations experience would be considered an asset.
- Experience with City of Edmonton cash handling procedures would be considered an asset.
- Experience in JOIN and EPROS would be considered an asset.
- Experience with iNet, CAD, and the Edmonton Police Service Alarm Control Database would be considered an asset.
- Ability to obtain a Bylaw Officer appointment.
- Must possess excellent verbal and written communication skills.
- Experience issuing alarm permits, false alarm invoices and reviewing alarm files would be considered an asset.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Applicants may be tested.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

**Hours of Work**:
40 hours per week, 8 hours per day. Shifts alternate on a weekly rotation and are 0745hrs to 1615hrs Monday to Friday.

**Salary Range**:
21B, Salary Grade: 007, $23.787 - $29.534 (Hourly), $1,903.00 - $2,362.70 (Bi-Weekly), $49,667.26 - $61,666.99 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton that expired on December 22, 2018.

**General**:

- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

**HR Technician: VH**

**Classification Title**: Word/Data Processing Clerk II

**Posting Date**: Sep 11, 2024

**Closing Date**: Sep 18, 2024, 11:59:00 (MDT)

**Number of Openings (up to)**: 1 - Permanent Full-time

**Union**: CSU 52

**Department**: Edmonton Police Service

**Work Location(s)**: #108, 14315-118 Avenue Edmonton



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