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Distribution Customer Service Representative

4 months ago

Toronto, Canada NFI Industries Full time

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Shift Days/Times M-F
8am to 4:30pm

**Essential Duties & Responsibilities**:
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

Processes and inputs all customer orders

Produces stock reports to check for product availability

Produces all related paperwork and necessary information required for customer work orders

Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

Provides follow up with other departments to ensure service standards are being met

Assures proper invoicing of accounts by verifying computer generated invoices

Prepares shipping and tracing information to customers as required

Maintains damage records and back order logs

Communicates customer feedback to management including any signs of dissatisfaction

Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

Oversees all paperwork associated with orders and maintain the corresponding files

Maintains current and accurate procedure manual, which details the processing requirements for each account

**Requirements**:
HS diploma or equivalent required

Basic typing skills

Familiarity with 10-key

Shipping software systems including UPS and Federal Express

Excellent oral and written communication skills

Excellent customer service skills

**Other**:
Must be able to work in varying facility conditions.

Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed