Cash Administrator

4 weeks ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Temporary - Temporaire

Closing date:
2024-06-13

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

As the Cash Administrator, you will be responsible for overseeing the day-to-day cashier services by receiving and processing payments for ambulance accounts. Major components of the position include the implementation of EMC cash handling policies, recording payments received at the billing office, preparation of daily bank deposits, and providing backup reception duties when necessary. Assessing and improving overall cash handling performance is expected - both current and long term, to meet company objectives.

In a capacity covering a broad range of duties, the mission will be to keep the overall operational status efficient, while meeting or exceeding customer/patient expectations.

**Responsibilities**:

- Provide front line cashier services by receiving payments for all ambulance service fees.
- Tabulate and balance cash, cheques, direct/debit, online bank deposits, EFTs, and credit card payments for all ambulance accounts and posts all payments in accounting software program. Examine cheques for endorsements and date, prepare bank deposits.
- Processes all receipts of payments to patients for ambulance fees paid, printing, sorting and mailing.
- Administration and balancing of the billing cash float.
- Prepare reports and analyses of monies.
- Respond to inquiries related to cash receipt posting activity.
- Assist with other duties in the billing office as required, such as adjustments, patient inquiries, and invoice mailing.
- Provide coverage for EMC Receptionist.

**Requirements**:

- Business degree or diploma from a post-secondary institution is preferred.
- Three years or more experience with cash handling with focus on individual customer accounts.
- Experience researching and resolving customer billing issues.
- Experience developing and analyzing Accounts Receivable reports.
- Knowledge of cash management principles and procedures.
- Proven and effective customer service telephone skills.
- Ability to quickly learn and effectively use various computer billing and reporting systems.
- Strong analytical and organizational skills.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality of records and information.

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