Operations Support Specialist

1 month ago

Burnaby, Canada YRC Inc. dba YRC Freight Full time

At YRC Freight everything we do revolves around a simple product: moving freight from point A to point B, on time and in one piece. As the original LTL carrier, we have almost 100 years of experience consistently delivering for our customers while placing the highest value on the success of our 20,000+ employees.
- JOB SUMMARY_
The Operation Support Clerk will perform various office support and clerical functions for the local operating facility. Support the functions of the office and facility through various tasks and duties.
- ESSENTIAL DUTIES AND RESPONSIBILITIES_
- Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
- Print, scan and update documents in accordance to established office practices. Create and file documents relating to the operation of the facility.
- Respond to customer communications in an accurate and timely manner, investigate, and resolve customer complaints.
- Create, review and maintain various reports and ensure proper company functions.
- Open and route incoming mail and prepare outgoing mail.
- Order and keep track of office supplies.
- Assist in the administration and office support functions by maintaining office records, personnel files and answering routine questions about company policy.
- Other duties as assigned.
- COMPETENCIES_
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
- Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
- Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

**Job Requirements**:

- MINIMUM REQUIREMENTS_
- High School diploma or equivalent.
- Effective organizational, planning and prioritization skills.
- Effective verbal, written and interpersonal communication skills.
- PREFERRED QUALIFICATIONS_
- Some college or equivalent training.
- Experience in the transportation industry.
- WORKING CONDITIONS_
- This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- Hours of work is from 3:00 PMto 11:30 PM

**Yellow Corporation, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

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