Manager, Sales Training

4 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 191996

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Sales Training & Culture assists the Senior Manager, Communications and Training in developing and maintaining training programs for Home Financing Solutions (HFS). This will include (but not be exclusive to) conducting needs analysis, designing learning programs, evaluating learning, reporting results and delivering classroom sessions in the Toronto area or other locations across the country.

**Is this role right for you? In this role, you will**:

- Oversee and co-ordinate the implementation of New Hire Programs, Workshops and other training initiatives for HFS:

- Develop an annual strategy based on identified performance needs and key business objectives
- Proactively conduct needs analysis and assess existing staff capabilities, in conjunction with the business line
- Oversee and participate in the design, development and facilitation of training programs that build and strengthen skills, knowledge and capabilities
- Work closely, in a proactive and consultative manner, with HFS Team Managers and frontline sales staff to develop processes/procedures and/or required documentation to ensure proper support of training exists to allow for transfer of training to the job
- Keep up-to-date on industry trends and best practices and on changing priorities of the business in order to ensure that training is aligned
- Oversee the design of Subject Matter Expert (SME are SMSs and RDs) delivered Training for all training initiatives within HFS:

- Develop an annual strategy that includes identifying key SME’s and how they can contribute to the learning and performance needs within the HFS business lines
- Assist SME’s with the design and delivery of training, such that delivery is maximized for a proper learning experience, increasing likelihood of transfer from classroom to job
- Ensure that training materials, including lesson plans, are up-to-date, easily transferable to other facilitators and continuously improved upon
- Ensure accuracy of training content and materials
- Assist in the design and facilitation of workshops for HFS:

- Aid in the delivery of training initiatives to team managers, as appropriate
- Ensure the programs designed are applicable and transferable to the job and that advanced training techniques are employed wherever possible for maximum impact
- Assist and/or design just-in-time training materials as needed by business line
- Manage systems/product/process training projects within HFS and conduct needs assessments to determine the most effective and efficient learning methods for users to be able to quickly adapt to system changes, upgrades and training
- Oversee co-ordination of schedules and SME’s, demonstrating flexibility with the business line demands and customer service standards
- Conduct evaluations and prepare reports that include recommendations for future systems and training enhancements, as well as procedural observations that add value to the relationship with HFS
- Develop productive relationships with various internal partners, vendors and project managers to better understand up and coming system/product launches and target dates and to co-ordinate training efforts
- Contribute to HFS team:

- Understand and contribute to the vision for HFS and ensure the team is working towards a shared vision
- Manage additional projects for HFS ensuring successful implementation and feedback of results
- Actively contribute as a team member promoting an environment for open communication, collaboration, and development within the group
- Keep other members of HFS informed and share best practices
- Build strategic relationships with other training groups, business partners to share best practices, design better and more cost-effective ways of delivering programs
- Provide other training support through strategic tactics including oversight of the HFS MPT Support shared mailbox

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Excellent written and verbal communication skills (French considered as an asset); Strong Facilitation, coaching and training skills
- Specialized knowledge of Hiring and Onboarding functions and performs multiple and/or diverse tasks that are complex due to ambiguity or technical nature of the work
- Understanding of interdependencies across related teams and leverages that understanding to accomplish work
- Strong organizational skills and ability to set priorities and manage time
- High level of discretion required in dealing with confidential HR matters
- Ability to work under pressure and is self motivated
- Excellent understanding of Word, PowerPoint and Excel

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communi

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