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Desktop Systems Analyst
3 weeks ago
4100 Gordon Baker Road Toronto Ontario,M1W3E8
The Desktop Systems Analyst is responsible for provisioning technology services which may include desktop hardware (laptop, desktop, tablet, printer, ATM) branch specific hardware (cash recycling unit, thermal printer, scanner) and associated network configurations for all major projects for new branches, relocations, renovations and tower moves across multiple Windows 10 desktop platforms.
- Manage desktop technology provisioning for various branch and tower activities
- Fulfill provisioning requests for desktops/laptops move, add, change, delete activities
- Work with internal and external partners, including on-site technicians, to provide services
- Provide costing and work effort estimates to various project requests, ensure project scope and timelines are on track
- Utilize Service Now workflow to manage and assign requests, identify opportunities for improvement
- Identify and implement automation of select functions
- Simplify and eliminate complexity from existing processes
- Handle escalations and manage customer expectations in a professional manner
- Participate in on call rotation to support activities that may occur outside of standard business hours
**Qualifications**:
- 5-7 years of work experience in IT environment and/or degree in computer science, engineering, information systems, math or business.
- Experience with Win10 workstation builds and Windows 2019 Server
- Thorough understanding of DHCP, DNS, Active Directory and AD domains / OUs, group memberships
- Strong ability to multitask and prioritize multiple competing deliverables
- Excellent customer service skills
- Knowledge of financial services industry would be an asset
- Good interpersonal skills when interacting with clients and co-workers
- Good communication skills both written and oral
- Ability to work in a team environment as well as independently
- Strong analytical and problem solving skills
- Influencing skills
- Data driven decision making
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
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