Customer Service Representative

3 weeks ago


Midland, Canada BAYTECH PLASTICS INC. Full time

Job Title**:Customer Service Representative**

**General Description of the Position**:
The Customer Service Representative is responsible for managing the order process and providing support throughout the production and delivery lifecycle. This role involves entering new customer orders, coordinating with the Production Team to confirm delivery dates, and communicating those details to customers. Additionally, the CSR handles incoming customer inquiries related to the status and delivery of existing orders, providing updates on any changes.

**Key Responsibilities**
- Responsible for entering new customer orders, which may involve working with our Production Team, and confirming delivery dates to our Customers.
- Manage incoming customer inquiries relating to delivery of existing customer orders, advising of delivery changes and status updates.
- Maintain ongoing dialogue with production, sales, logistics, quality, and engineering as it relates to customer issues and requirements.

**Skills & Qualifications**
- Ability to multi-task in a fast-paced environment with strong attention to detail and organizational skills.
- Excellent communication skills are essential (written and verbal)
- Excellent computer proficiency with MS Office.

**Experience**
- Business College diploma/university degree or related experience would be a great asset

**Baytech may require the Customer Service Representative to perform other reasonably related duties not listed in this description as needed and as assigned.



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