Customer Service Representative

2 months ago


Midland, Canada Global Pet Foods Full time

**Overview**

**Responsibilities**:

- Respond to customer inquiries via phone, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and professionalism, working towards resolution.
- Perform data entry tasks to maintain accurate customer records and documentation.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Analyze customer feedback to improve service delivery and enhance customer satisfaction.
- Collaborate with team members to ensure seamless service delivery across all channels.
- Handling of insects and feeder rodents required

**Skills**:

- Excellent communication skills in English; bilingual or multilingual abilities are a plus.
- Strong customer service orientation with a focus on providing exceptional support.
- Proficient in data entry with attention to detail.
- Ability to analyze situations and provide effective solutions promptly.
- Familiarity with sales techniques, including upselling strategies.
- Demonstrated phone etiquette and professionalism in all interactions.
- Knowledge of animal products is a plus

Join us in creating memorable experiences for our customers while developing your skills in a supportive environment

**Job Type**: Part-time

Pay: From $17.20 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Discounted or free food
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Holidays
- Weekends only

Work Location: In person



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