Product Delivery Manager

4 days ago


Toronto, Canada Peoples Group Full time

**About us**:
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused and Passionate Execution. We believe people don't choose a company to work for, they choose a company to _join_. We also believe that people come first and each day we strive to be willing, trustworthy and creative.

**About you**:
As the product delivery manager, you are the voice of the customer, and you act as a conduit/facilitator for communication between the team and the outside world. You are defining and elaborating stories, prioritizing the backlog, and accepting work when the team completes a story. Specifically, you have experience in the Acquiring space within cards and you are seeking your next challenge in a highly entrepreneurial and competitive environment.

**About you / qualifications**:

- Post-secondary education considered an asset
- Product Owner / Product Manager Certification (e.g., Certified Scrum Master or Certified Scrum Product Owner) an asset
- Experience in the Acquiring space within Cards & Payments
- At least 3 years' experience in a relevant capacity
- Experience with MS Office suite, Confluence, JIRA, Azure products and software
- Outstanding communication, presentation, and leadership skills
- Excellent organizational and time management skills
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies
- Experience Visa Direct/Mastercard Send and SWIFT considered an asset

**About the day-to-day**:

- Drive New Product Initiatives through the product development process with focus on timely delivery
- Understand and document business requirements for specific products, and translate them into technical requirements as necessary
- Maintain product introduction timelines and milestone updates for sponsors and key stakeholders
- Collaborate with stakeholders during the visioning and concept development of a product
- Perform discovery on topics to gather information for requirements and begin further analysis efforts
- Assess value and prioritize stories, epics, and themes to ensure work focuses on maximum value and alignment with product strategy
- Provide backlog management and prioritization, iteration planning, and elaboration of the user stories
- Continuously make improvements and fixes to the product to enhance the customer experience
- Inform and influence stakeholders of the initiative's progress and solution status, effectively sharing the product vision and complex situations
- Experience with automation and optimization of operational workflows
- NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer._



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