Embedded Banking

6 months ago

Toronto, Canada JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Embedded Banking and Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Become an industry thought leader and help senior leaders shape the strategic vision for the product
- Support commercialization efforts by partnering with Strategy / Pricing / Analytics / Sales on market research and competitive analysis
- Support GTM efforts by partnering with Sales / Marketing / Client Solutions to effectively manage prospects and existing relationships
- Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
- Design, build and manage a seamless client onboarding experience capable of supporting the most sophisticated technology companies that operate in multiple jurisdictions around the globe
- Monitor the performance of products and services, including overall profitability, by identifying and maintaining key performance indicators

Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strong communication/presentation skills (i.e. creating content) that can be consumed at all seniority levels with both internal and external audiences
- Be a persuasive negotiator and thrive in a high intensity environment
- Operate with mínimal guidance and oversight, capable of embracing ambiguity
- Ability to rapidly understand emerging technologies and business models / naturally see commercial opportunities
- Passion for creatively solving problems and an entrepreneurial spirit
- Ability to adeptly pivot opportunities based on new information and market forces
- Resourcefulness to filter a large number of opportunities into the most impactful engagements

Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated ability to work in a highly matrixed program delivery structure
- Demonstrated ability to meet aggressive growth metrics and client/partner development objectives, specifically for emerging businesses
- Knowledge of emerging financial services technologies with a key emphasis on APIs, private labeling, SaaS models, and design thinking practices
- Experience working in a fast-paced and highly cross-functional organization.
- Understanding of the global payments industry
- CTP designation is an asset
- Undergraduate degree required
- Global travel required

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as

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