Clinic Manager

3 weeks ago

Thunder Bay, Canada Matawa Health Co-operative Full time

**Clinic Manager**

**PURPOSE OF THE POSITION**

Matawa First Nations has established the Matawa Health Co-operative (MHC). This provincially incorporated Co-op consists of the nine Matawa member communities - Webequie, Neskantaga, Nibinamik, Eabametoong, Marten Falls, Aroland, Ginoogaming, Long Lake # 58 and Constance Lake First Nations.

The Clinic Manager is an integral part of the multi-disciplinary team and coordination of the patient’s circle of care. MHC is committed to delivering healthcare in a manner that is consistent with Patient and Family-Center.

**SCOPE**

With the support and guidance from the Executive Director of the Matawa Health Co-operative or their designate, the employee will provide services and care with emphasis on a holistic approach to support clients, communities, and families of the Matawa communities. The Clinic Manager will work closely with other MHC programs to support members.

RESPONSIBILITIES

The Matawa Health Co-operative Clinic Manager will primarily be responsible and accountable for the care coordination in the Thunder Bay urban clinic. The clinic manager must be able to manage daily clinic operations including referrals, health services, staff meetings, and to follow the day-to-day operations. Other duties include:
Guide to implement procedures to optimize Matawa members with patient care

Develop and implement MHC administrative and clinical policies

Review and resolve any patient or staff complaints

Managing budgets and projected budgets

Support any clinical staff recruitment

Supervise an interdisciplinary primary care team and provide supervision.

Must display a knowledge and understanding about Aboriginal culture and issues

Leadership
- Provides leadership and guidance to all clinical staff, acts as a clinical mentor and role model
- Manage clinic operations and oversees day to day operations to ensure the facility is following provincial/territorial and federal healthcare regulation
- Identifies human resource needs to maintain a safe, therapeutic working environment.
- Must have excellent people skills and be able to work with physicians, nurses and clinical support staff
- Participates and provides leadership in developing policies relevant to the coordination, delivery, and evaluation of health services to Matawa members
- Create new policies and procedures and ensure to make staff award of new changes
- Any other duties or tasks assigned

**KNOWLEDGE, SKILLS AND REQUIREMENTS**

**Knowledge and Skills**

The Clinic Manager is expected to have a commitment to continuous improvement of the knowledge requirements in accordance with the following:

- Expertise in developing and maintaining excellent working relationships with all member of the health care team and partner organizations
- Knowledge of medical terminology, and provincial/territorial and federal health care regulations.
- Respects and adheres to MHC mission and values and participates in any strategic planning
- Ability to work in a collaborative practice model
- Knowledge of procuring supplies, equipment, and staff needed at the clinic.
- Provides leadership for establishing and implementing goals related to primary care
- Ability to prioritize, manage time effectively
- An understanding of Frist Nations governments, cultures, and lifestyles
- Demonstrated ability to achieve results through a consultative approach
- Strong interpersonal skills
- Capacity to adapt quickly to fast paced, dynamic work environment
- High degree of accuracy and attention to detail
- Leadership, critical thinking, organizational and communication skills
- Demonstrate ability and comfort in problem-solving, decision making and conflict resolution
- Excellent relationship building, interpersonal and public relation skills

**Education and Job Requirements**
- Master’s Degree in Public Health/Business Administration or a similar field (preferred)
- Bachelor’s Degree in Healthcare Administration, Health Services Administration or similar.
- Minimum of 2 years recent* experience as a manager (preferably in the health field - primary care, community health or rural nursing)
- Program project management education or relevant experience
- Ability to conduct comprehensive and/or focused physical examinations for all systems as required, according to the physical and psychological development of the individual and the current health conditions.
- Knowledge of business office procedures

ORGANIZATIONAL RESPONSIBILITIES:

- Collaborates with various health professionals to provide care for registered clients.
- Contributes to the development of policies, guidelines, and procedures
- Understand patient confidentiality and implementation into clinic practice
- Is accountable to align activities and performance with strategic goals and objectives
- Adheres to agency standards, policies and procedures
- Participates in Quality Assurance ISO management activities
- Participates on agency/departmental committees
- Anticipat

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