Manager, Technology and Collaboration Services

6 months ago

Burnaby, Canada Pacific Blue Cross Full time

**About Pacific Blue Cross**

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

**Perks**
- Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year, and increases with years of service.
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- Company pension contributions after 1 year of service.
- Education allowance to expand your knowledge and develop your skills.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

**About the Position**
- We are searching for a permanent _Manager, Technology and Collaboration Services _to join our Technology and Collaboration Services team in IT.
- PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $115,000 - $130,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience.

If you’re looking to take on a role that leads the department operations and team and want to make a difference for healthcare in BC, we want to hear from you. This is a great career opportunity with a local not-for-profit health insurance provider where you would lead the team, execute the department tactical plan, adhere to the department budget, partner with the organization, planning and implementing best practices and technologies, and leading project and change management.

Your skills in coaching and ensuring projects are completed on-time, on-budget, and to required standards will help Pacific Blue Cross provide sustainable healthcare.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

**Key Ways This Position Makes An Impact**

The Manager, Technology and Collaboration Services leads the department by coaching staff, workforce planning, and ensuring the team gets support to move projects forward.

This role develops and maintains procedures, workflow, and service to meet strategic goals.

In this role, you would partner with the Director to create the department tactical plan, create the budget, create a workforce plan, and ensure that the department stays on track throughout the year.

You would partner with stakeholders to ensure effective cross-departmental planning, communication, and implementation of plans that achieve the organizational strategic plan.

In this role, you would provide day-to-day management, direction and guidance for:

- Infrastructure and end user devises
- Optimization of collaboration tools
- Ensuring compliance of software and hardware contracts
- Managing End User Support including online and agent support
- Communicating performance of technology environment

You would maintain and manage the Disaster Recovery Plan.

This role researches, recommends, and implements business solutions, ensures process improvements, and improves effectiveness and efficiency of the department.

You would provide leadership through the project management cycle by identifying opportunities, establishing objectives, evaluating the quality and ROI, and implementing the changes and evaluating their success.

A key for this role is to provide supervision and mentoring to the team to ensure delivery of all workflows and project deliverables.

**Key Experiences You Bring To This Role**
- 5 years of related experience in information systems technology including 3 years’ experience with technology infrastructure support, or related field.
- 3+ years of experience in a leadership position; managing and/or directing IT operational teams.
- Demonstrated experience managing a team in a unionized environment.
- Bachelor’s degree (or equivalent) with a major in Computer Sciences, IT, MIS, or an equivalent field including or supplemented by courses in

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