Client Retention Specialist

3 weeks ago

Ottawa, Canada LASIK MD Full time

See if you are our next:
**BILINGUAL PATIENT ENGAGEMENT AND RETENTION SPECIALIST | Ottawa**

Working for LASIK MD (_a partner of Vision Group_) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

**A look at your benefits**
- You hold a **permanent full-time** position **(approx. 40hrs/week).**:

- You receive a **quarterly bonus**.
- You benefit from a **free LASIK surgery**, **3 weeks of vacation, 3 sick days & 1 wellness day.**:

- You benefit from **group insurance**, **telemedicine** & **RRSP match**.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

**Your tasks at a glance**
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely and in a timely manner.
- You help meet patients' needs by consulting, reassuring and scheduling follow-ups, across different regions.
- You will be cross-trained for the Surgical Counselor position (customer service).

**A clear view of your assets**
- You have excellent communication skills, **you speak English **_et français également _**(required)**_._
- You have a broad background in** customer service and retention**, in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- You have experience as an account manager and/or sales representative (an asset)
- You have a desire to succeed: being highly motivated, results driven and familiar with client follow-up techniques.
- You are organized, self-disciplined, have excellent prioritization, time management, and problem-solving skills.
- You are available to work Monday-Friday 8:45am-5:00pm, as well as occasional Saturdays 8:00am-5:00pm.

**From our point of view

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