Intermediate Specialist, Student Retention

3 weeks ago

Ottawa, Canada University of Ottawa Full time

Job Type:
Employee

Duration in Months (for fixed-term jobs):
11

Job Family:
Academic Advising

of Open Positions:
1

Faculty/Service - Department:
Undergraduate Studies Office, Faculty of Engineering

Campus:
Main Campus

Union Affiliation:
SSUO

Date Posted:
August 31, 2023

Closing Date:
September 11, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:
SSUO Grade 10

Salary Range:
$75,743.00 - $95,678.00

The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER
- This position may be eligible for a telework arrangement. Learn more about our telework guidelines

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- Position purpose:

- To create an outstanding student experience by providing guidance and advice on academic development, such as course and program of study selection, to students to ensure an exceptional student experience and student satisfaction. Plan and execute student interventions as well as give advice to students experiencing difficulties to increase student success and retention rates. Build strategies and programs to increase enrolment and retention rates as well as increasing visibility by promoting the University, programs and the Faculty’s services at various on
- and off
- campus events.
- In this role, your responsibilities will include:

- Academic Development and Student Retention
- 1. Assess student needs: Review student files to ensure that identification, interpretation, analysis, and assessment of student needs support the students’ goals and respect the Faculty’s processes. May consult with colleagues and/or meet with students to further explore their needs.
- 2. Establish study plans: In consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach his/her academic goals and promotes student retention.
- 3. Plan interventions: Ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student’s needs.
- Operations Management- 1. Admission: Follow-up with students when there is a modification in course selection to ensure it meets the requirements of the identified program.- 2. Modification to the program of study: Review student requests relating to modifications to their selected program of study in order to explore with them possible options as well as to provide guidance and advice on the selection of their academic options. Ensure that student files are analyzed according to the Faculty’s processes and that eligibility to the program of study is validated and, when eligible, finalized.-
- Communication and liaison- 1. Recruitment activities: Establish trust between the University and the target population by participating in recruitment activities as well as maintaining relationships with other associations. As an ambassador for the University, promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events.- 2. Public relations: Represent the faculty and the University of Ottawa during events and receptions.- 3. Communication with university community: Act as an expert-advisor to the university community and external partners by providing information on academic development.- What you will bring:
- Bachelor’s degree in education or a related field
- Experience in the education field or academic advising or a combination of both
- Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels
- Experience providing client service
- Experience elaborating strategies and activity plans for students
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
- Experience in mentoring and/or coaching an asset
- Strong communication skills
- Ability to solve problems, make fast decisions and negotiate with students
- Organizational and analytical skills attention to detail and ability to work within tight deadlines
- Listening skills and strong work ethics
- Judgment, independence, diplomacy and discretion
- Bilingual - French and English (spoken and w

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