Undergraduate Assistant
6 months ago
**Classification & Regular Hours**:
Hours per Week: 35
Salary Grade: Level N
**About Western**:
**About Us**:
The Department of Management and Organizational Studies provides a unique interdisciplinary approach to the study of management, emphasizing the social science and evidence-based foundations of management education. We have approximately 3,500 undergraduate students studying six academic areas: Accounting, Consumer Behavior, Finance for Management and Organizational Studies, Human Resource Management, and Commercial Aviation Management, Management and Legal Studies. Our curriculum combines each of these six academic streams of core management education with the opportunity to obtain a broader educational perspective from the social sciences and other disciplines. Our focus on Evidence-Based Management, or EBM, emphasizes the use of evidence in management decision-making. EBM supports our interdisciplinary nature and prepares our students to make meaningful contributions to management decisions in the organizations they join.
We offer many experiences for our students outside of our academic programming such as industry internships, flight training for our Commercial Aviation Management students, and two very active student groups: Dan Management Student Association (DMSA) and the CAM Council. We provide all academic requirements, fully accredited, for the Accounting Professional designation (CPA) and the Human Resource Management designation (CHRP).
**Responsibilities**:
The Undergraduate Assistant is one of four Undergraduate Assistants who are responsible supporting the effective and efficient administration of the undergraduate programs within DAN Management and Organizational Studies. The Undergraduate Assistant will act as the main point of contact and will provide information to students regarding admission processes, progression requirements, program eligibility, course selection and graduation requirements. The Undergraduate Assistant will also act as a resource for faculty members, students, prospective students, parents, and the public providing guidance regarding University and departmental policies and procedures in response to inquiries, and providing referrals to other individuals or resources as required. The Undergraduate Assistant will create and maintain student records, produce course and exam schedules, coordinate instructor/course evaluation processes and assist with the planning and coordination of student recruitment events.
**Qualifications**:
- Education:
- Bachelor’s Degree is required (including business related courses)
- Experience:
- 2 years of experience providing administrative support and guidance to students in a post-secondary environment with a customer service focus
- Previous experience with PeopleSoft HE and student academic records is preferred
- Knowledge, Skills & Abilities:
- Proven ability to interact and provide guidance to students with their academic progress
- Proven ability to use student academic records as a tool to determine academic advice
- Proven perceptive interviewing/communication/analytical skills required to explain rather than dictate program and university policies to students
- Intermediate level skills in Microsoft Office (e.g. Outlook, Word, Excel, Powerpoint) and Peoplesoft HE preferred
- Competency to maintain confidentiality and treat sensitive information with discretion
- Willingness and ability to stay abreast of technological developments
- Excellent communications skills presented in a professional, respectful and diplomatic manner
- Strong presentation skills with demonstrated ability to conduct training sessions and instruct students
- Exercise cultural sensitivity when dealing with international students
- Demonstrated attention to detail, proof-reading skills; ability to process information with a high degree of accuracy
- Proven ability to function in a team as well as being independent, showing both resourcefulness and initiative
- Demonstrated ability to work in a fast-paced environment with many deadlines, ability to multi-task and maintain and organized and effective personal work environment
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
- Knowledge of general office procedures including strategies for records management
- Ability to act independently while demonstrating sound judgement in situations and to distinguish the situations in which the Program Chair or the Dean need to be informed
**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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