Salesforce Business Analyst

3 months ago

Pickering, Canada Industrious CRM Full time

Industrious CRM is a rapidly growing Salesforce partner located in Toronto. We’re a fun, fast-moving consultancy that is customer-focused, highly collaborative, and values the contributions of our team. We have a reputation as both a great partner to our clients as well as a great place to work.

We are seeking a Salesforce Business Analyst, based in Toronto, to support the delivery of client projects. You should be extremely comfortable and confident in understanding Salesforce software solutions, troubleshooting issues, and supporting implementations. You will also take a lead role in gathering and documenting client’s business requirements. You will establish a good relationship with client stakeholders, ensuring issues are handled appropriately. You will play a key role supporting projects including configuration and data migration/management. As you evolve in the role, we would expect you to be able to lead and drive client needs discovery and analysis, constructing a strategy and proposing architecture, guiding the project overall.

**Responsibilities**

You will serve as a key team member on client projects. You will serve as the key point of contact for our clients ensuring their requests and needs are captured and executed upon.
You will take part in:

- Business analysis and discovery
- Process design
- Requirements definition
- Project coordination
- Salesforce configuration tasks, including reporting, object and field creation and modification, validation rules, processes, workflows, approvals, page layouts, permissions, etc.
- Data management - data review, manipulation (imports/exports/transformation), data quality management
- Quality testing
- End user training

**Qualifications**
- At least 2 years of experience as a Business Analyst
- Hands on experience with basic Salesforce configuration
- Basic knowledge of agile software development methodology and tools
- Ability to connect and build relationships with client stakeholders
- Strong skills in Microsoft Office products and Google Suite
- Post secondary education in technical business or computer programming fields
- Experience with Salesforce is a must

**Skills**
- Strong attention to detail
- Strong written and verbal communication skills; able to speak to business users in “layman’s language”
- Critical thinker - spots gaps, challenges assumptions, pushes back against bad ideas, offers best-practices alternatives
- Synthesis: Able to interpret user requirements definitions; able to create solid requirements definitions based on customer interviews
- High threshold for quality; turns in good product; able to create and follow solid test plans

Interested in advancing your business analyst skills while working at the cutting edge of the Salesforce ecosystem? Excited to work with a fast growing Salesforce Partner who will help you grow? Let's talk.

Please include, along with your resume, a cover letter describing why you were attracted to this posting and why you believe you are a good fit.

Competitive compensation and benefits available.

**Salary**: $65,000.00-$80,000.00 per year

Schedule:

- 8 hour shift

Application question(s):

- Please explain your direct experience with Salesforce

Work Location: Hybrid remote in Pickering, ON L1W 1L8

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