Project Coordinator

3 weeks ago

Toronto, Canada South East Toronto Family Health Team Full time

**Project Coordinator**

**Full-Time, Temporary (Until December 2025)**

**Company Description**
South East Toronto Family Health Team (SETFHT) is an academic primary care clinic affiliated with the University of Toronto. Our organization is comprised of a variety of Interdepartmental Healthcare Professionals (IHPs) that include: physicians, medical residents, nurse practitioners, registered nurses, dietitians, social workers, psychologists, patient care coordinators, physician assistants and chiropodists, all of whom are assisted by an exceptional administrative and clinical support team.

SETFHT is a local Ontario Health Team (OHT) partner and actively participates in various community initiatives in the East End of Toronto. Specifically, SETFHT is a partner at the Health Access Taylor Massey (HATM) clinic, which provides primary care and interprofessional resources to the Taylor Massey community. SETFHT is also leveraging existing support and services in the community to improve access to comprehensive primary and social care for its residents.

**Position Profile**

This position will oversee and manage all aspects of clinical program campaigns, ensuring smooth coordination and support for the successful implementation of critical strategic initiatives on a priority basis, that support the two SETFHT clinic locations (840 Coxwell Avenue and 1871 Danforth Avenue) as well as the HATM clinic location (4 The Market Place). It will also oversee the accreditation process to ensure compliance with all necessary standards and regulations.

The Project Coordinator will establish collaborative relationships with the leadership team as well as other key stakeholders such as clinical providers and frontline staff. The Project Coordinator will provide regular reports and updates to the Executive Director, coordinate activities to plan, implement, manage, identify risks and propose solutions to achieve SETFHT’s vision and strategic direction.

**Accountability**

The Project Coordinator reports and is accountable to the SETFHT CEO/Executive Director (ED).

**Role & Responsibilities**
- Assesses, develops, and implements quality and performance improvement strategies throughout clinical programs
- Oversee the accreditation process in collaboration with senior leadership and consultants from Accreditation Canada (AC)
- Works to identify areas of improvement to improve efficiencies, facility layout, flow, inventory levels, and process costs
- Identify, prioritize and execute program activities using techniques such as Value Stream Mapping, Lean methodology, 6-Sigma, theory of constraints, PDSA, etc.
- Drive standardization and consistency of approach through effective use of all tools of lean, Six Sigma, and change management
- Coordinates the effective delivery of a portfolio of strategic initiatives that support the mission and vision of SETFHT
- Performs data gathering and reporting activities to ensure project efficient and effective operation
- Coordinates and develops reports and communicates project and portfolio milestones, service level agreements, and resource allocation to senior management, committees, and frontline staff as appropriate
- Coordinates and supports appropriate project and change management practices and ensures internal control systems are in place to execute, sustain and continuously improve solutions
- Coordinate and prepare documents for internal and external meetings
- Assist with managing the entire lifecycle of projects and completion of milestones, including developing and fine-tuning/maintaining project plans, accomplishing the project plan tasks, assessments, follow-up, project documentation and status reports
- Monitor the project scope, budget, and schedule for all key initiatives, including progress and quality of work associated with project deliverables
- Track project deliverables using project management tools and assist with capturing and updating project information such as Risk registers, issues and action logs
- Adheres to RHC’s vision, mission, and values
- Demonstrates a strong degree of independence regarding operations and strategic decisions, always with a focus on efficiency, customer service, patient care and innovation

**Skills & Qualifications**
- Minimum five years of related work experience in a not-for-profit, health care or health regulatory environment preferred
- Undergraduate degree or equivalent
- Project Management Professional (PMP) certification or working towards
- 3-5 years in project coordinator roles, preferably in healthcare. This would include knowledge of project and people change management practices
- Black or Green Belt certification preferred, including knowledge of Lean Six Sigma
- Proficient in Microsoft Office, Excel, Word, PowerPoint, and Outlook, along with proficiency in project management tools
- Strong interpersonal skills, ability to communicate and manage well at all levels of the organization, team player
- Ability to effective

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