Technical Support Specialist

4 days ago


Victoria, Canada Redbrick Technologies Inc. Full time

Redbrick and Leadpages are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land.

Redbrick and Leadpages are committed to creating a diverse environment where everyone can be their true authentic selves. We value all differences as they are essential for a thriving, happy, and productive workplace. Join us and help build a disruptive company where we are all proud to belong.

One thing that our team members say they value most is our fun and truly ‘people-first’ culture. Ours is a place where you’re given the autonomy to do your best work and provided with all the tools and support you need to do so. Here are some of the things our team loves most about working at Redbrick:

- Highly competitive salary
Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)
- ‘People-first’ culture that prioritizes fun
- Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here)
- Flexibility to work remotely
- State-of-the-art and centrally located offices (Victoria & Minneapolis)
- Remote work fund to create a successful home working setup
- Opportunities to work on interesting products
- High-end hardware and equipment — in the office and at home
- Opportunities to learn and grow through professional development support, funding, and mentorship
- Internal mobility; opportunity to work with various products and teams across the Redbrick portfolio of companies
- Monthly fitness reimbursements to support a healthy and active lifestyle

Redbrick is the parent organization of a portfolio of disruptive digital companies. Headquartered in Victoria, British Columbia, we’ve scaled from a local start-up to a global name in a few short years, conceptualizing new business ideas, acquiring established companies, and growing them to super-scaled profitability — all thanks to the people we hire.

4 portfolio companies and growing
1 amazing shared service team
140+ employees

One of our four portfolio companies, Leadpages is a platform that makes it easy for entrepreneurs to build no-code websites and landing pages. With built-in lead generation and digital marketing tools, small businesses and entrepreneurs can grow their businesses online by easily generating leads and converting them into customers. Leadpages is 45 people strong and is the newest addition to the Redbrick portfolio. At Leadpages, we live and breathe communication, collaboration and we’re genuinely proud of each other's achievements. We treat each other really well, and we love what we do, every day.
- Jake, Senior Technical Support Specialist

We are changing the way work gets done, and building an exceptional team is our top priority. We cheerlead your goals and accomplishments and are invested in your future. In line with putting your health and safety first, we provide our team with the freedom and flexibility to work where they work best. Most of our team enjoys a blend of remote and in-office work. In-office time brings many perks, and we also place an emphasis on planning events and fun that all can enjoy.

**What does a day look like in my role?**

The work schedule for this position will be Monday to Friday with a rotating schedule of working one weekend day per month. This weekend day is very flexible as we work with you to decide which day works best based on your personal schedule

We get it: You want to know what you’re signing up for before you apply, right? This is what you need to know: As a **Technical Support Specialist**, you’ll be responsible for:

- Answering each ticket with empathy and providing app-specific best practices.
- Maintaining professional and technical knowledge by attending in-house workshops, attending product meetings, and reviewing the knowledge base.
- Going above and beyond expectations by not only answering the ticket but anticipating the customer’s future needs.
- Ensuring external and internal customer inquiries are responded to within established timeframes, and technical support service levels are achieved.
- Meeting our key performance indicators (KPIs) of speed, accuracy, and maintaining overall customer satisfaction.
- Leveraging our systems and resources available to go further than you thought possible and be the best teammate you can be.
- Understanding the values and importance of relationships, the success of the customer, and embracing the team aspect.
- Helping to build our knowledge-base of answers to frequently asked questions.

**After 1 week you will have**:

- Completed your onboarding.
- Met the team and fellow support staff.
- Become familiar with the training process and what it entails.
- Been introduced to our ticketing system and begin working on some with help from your trainer.

**After 1 month you will have**:

- Successfully completed your



  • Victoria, Canada WELL Health Technologies Corp Full time

    **Entity**:WELL Health Technologies Corp. **Position**: Technical Support Specialist **Type**:Full Time Permanent **Location**:Vancouver, BC **Company Overview**: **Job Overview** A successful Technical Support Specialist enjoys making Clients happy. They do so by solving the client’s problems quickly, and by interacting with them in a pleasant,...


  • Victoria, British Columbia, Canada MYRA Systems Full time

    Company Overview">At MYRA Systems, we specialize in delivering top-notch IT solutions and technology infrastructure to our customers across the region.We pride ourselves on building long-lasting relationships with our clients, ensuring their needs are met with expertise and care.">Role Overview">This is a fantastic opportunity for a Technical Support...


  • Victoria, Canada ViVitro Labs Full time

    **ViVitro Labs** is seeking a motivated, and solutions oriented **Technical Customer Support Specialist** [approx. 14-months for a Maternity Leave Coverage] **with demonstrated technical experience to join our team for a one-year term position in _Victoria, BC_. We are an internationally recognized and growing company that provides specialized test equipment...


  • Victoria, Canada Redbrick Technologies Inc. Full time

    Redbrick and Leadpages are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. One thing that our team members say they value most is our fun and truly ‘people-first’ culture. Ours is a place where...


  • Victoria, Canada Blackman Support Services Ltd. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...


  • Victoria, Canada Blackman Support Services Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...


  • Victoria, British Columbia, Canada MYRA Systems Full time

    Job OverviewWe are seeking a skilled Windows Technical Support Specialist to join MYRA Systems. As a key member of our team, you will be responsible for providing technical assistance and support to our customers, ensuring prompt resolution of IT-related issues.Key Responsibilities:Provide first-line support and troubleshooting for hardware, software, and...


  • Victoria, British Columbia, Canada Ignite Technical Full time

    Ignite Technical Resources is recruiting for a Technical & Web Solutions Architect to support a public sector client's initiatives to modernize and optimize their technical framework.Key ResponsibilitiesCollaborate with stakeholders to develop technical blueprints and roadmaps.Ensure compliance with security standards, including data protection and privacy...


  • Victoria, Canada WCG Services Full time

    **Department**: IT **Location**:Remote - Vancouver Island, BC (must have ability to review inventory at the Victoria Support Centre once a week) **Who we’re looking for** **Tier 2 Technical Support Specialist** Like WCG, you believe in the power of work to transform lives. As the Tier 2 Technical Support Specialist, you’ll be responsible to provide...


  • Victoria, Canada Checkfront Full time

    About us Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management! Empower thousands of tour and activity operators. We’re one of Canada’s top SaaS growth companies located on beautiful Vancouver Island. As the industry's leading independent booking software, we have customers who run businesses in...


  • Victoria, Canada Checkfront Full time

    **About us** Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management! Empower thousands of tour and activity operators. We’re one of Canada’s top SaaS growth companies located on beautiful Vancouver Island. As the industry's leading independent booking software, we have customers who run...


  • Victoria, Canada Redbrick Technologies Inc. Full time

    Redbrick and Delivra are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. One thing that our team members say they value most is our fun and truly ‘people-first’ culture. Ours is a place where...


  • Victoria, British Columbia, Canada NTT DATA Full time

    Job Summary:We are seeking an experienced Technical Support Specialist to join our team at NTT DATA. This role will be responsible for providing day-to-day support for various enterprise software applications, including Aveva AIM, ServiceNow, Workday, P6, OpenText Content Server, and others.About the Role:Support and Troubleshoot: Provide technical support...


  • Victoria, Canada SP Data Digital Full time

    SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client. If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity! **Your typical day at work**: As a**_ Technical Support Specialist_**, you will be the first...


  • Victoria, Canada Defence Construction Canada Full time

    **Flexible and hybrid work schedule** You may also work remotely from Victoria, Comox, Halifax or Kingston! **KEY AND PERIODIC ACTIVITIES** **The duties and responsibilities listed below are representative but not all-inclusive**: **Primary** - Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk - Support the...


  • Victoria, Canada Redbrick Technologies Inc. Full time

    Redbrick and Leadpages are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. Redbrick and Leadpages are committed to creating a diverse environment where everyone can be their true authentic selves. We...


  • Victoria, Canada Impact.com Full time

    **Role Title: Jr Technical Specialist / Support Agent** **The Company**: **Why this role is exciting!** We are looking for a technical resource to join our growing team! In this role, you will be working with customers to ensure their ongoing success and adoption of our platform. We're looking for someone with a tinkerer's mind with a "need" to know how...


  • Victoria, Canada BC Assessment Full time

    BC Assessment is currently looking for a permanent Technical Support Analyst to join our Service Operations Team at the Uptown office in Victoria. Organization Overview BC Assessment is a Provincial Crown Corporation that develops and maintains real property assessments throughout British Columbia in addition to providing real property information. BC...

  • Technical Specialist

    7 months ago


    Victoria, Canada Nitrexo Full time

    In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible. **Position Summary** **This role is...


  • Victoria, Canada Thales Full time

    Location: British Columbia_Remote_Worker, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's...