Tier 2 Technical Support Specialist
3 weeks ago
**Department**: IT
**Location**:Remote - Vancouver Island, BC (must have ability to review inventory at the Victoria Support Centre once a week)
**Who we’re looking for**
**Tier 2 Technical Support Specialist**
Like WCG, you believe in the power of work to transform lives. As the Tier 2 Technical Support Specialist, you’ll be responsible to provide support for various WCG departments and programs as the all-around, front-line information and Help resource.
**What you’ll do**:
- Handle Tier 1 help desk escalations through tickets or phone
- Follow up on outstanding requests and ensure timely resolution
- Troubleshoot device issues including (printers, laptops, desktops, VOIP phones, cellphones)
- Manage user accounts and configure hardware as part of onboarding process
- Assist Clients with connectivity issues - ethernet, TCP/IP and VPN
- Support and configure mobile phone devices for staff
- Keep peers and manager informed of trends, significant problems, unexpected delays
- Analyze and resolve problems according to priorities and time frames laid out in the Service user guide, escalating when necessary
**What you bring**:
- Minimum of two years’ experience with computer networks, hardware and software configuration, installation, and troubleshooting
- Strong knowledge of Windows 10 operating systems and MS Office 365 Suite
- Strong technical knowledge in the areas of networking, file and print servers, MS Exchange and Active Directory, Azure AD
- Methodical and efficient problem analysis and resolution skills
- Strong customer service and experience in first line technical support
- Excellent communication (oral and written), and interpersonal skills
- Service awareness of all organizations key IT services for which support is being provided
- Self-motivated, ambitious and a dedicated team player
- Ability to work outside business hours as needed
- Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check and enhanced security clearance
- In-depth knowledge of a wide range of software and hardware products
- Strong organizational skills
**What we offer**:
- Competitive salary
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
For complete job requirements, see the full Job Description here.
WCG is an equal opportunity employer and is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
WCGSUPP
-
Tier 1 Technical Support Specialist
7 months ago
Victoria, Canada SP Data Digital Full timeSP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client. If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity! **Your typical day at work**: As a**_ Technical Support Specialist_**, you will be the first...
-
IT Support Technician
7 months ago
Victoria, Canada Think Communications Full timeThink Communications, a leading Managed Services Provider, is looking to add an **IT Support Technician - Tier 2** to our growing Winnipeg team! Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience...
-
Social Enterprise Support Specialist
3 days ago
Victoria, Canada Social Enterprise Support Specialist Full time**Job Posting** **Social Enterprise Support Specialist** **Big Brothers Big Sisters of Greater Victoria** is a not-for-profit, charitable organization offering preventative support to children and youth through mentoring. For over 20 years we have operated a social enterprise to raise funds for our programs. This social enterprise provides a valued service...
-
Tier 2 - Systems Technician
7 months ago
Victoria, Canada Daxtech IT Solutions Full timeDaxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us. **In this role you’ll find yourself doing these tasks**: - Receiving escalations from lower tiers for more...
-
Technical Customer Support Specialist
2 weeks ago
Victoria, Canada ViVitro Labs Full time**ViVitro Labs** is seeking a motivated, and solutions oriented **Technical Customer Support Specialist** [approx. 14-months for a Maternity Leave Coverage] **with demonstrated technical experience to join our team for a one-year term position in _Victoria, BC_. We are an internationally recognized and growing company that provides specialized test equipment...
-
IT Support Specialist
7 months ago
Victoria, Canada Sea to Sky Network Solutions Full time**About Us** Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities, and communities across British Columbia. We are a small team of fantastic people, providing the best IT Support possible to the best customers in the city (and beyond!). We work hard, we have fun, and we're growing -...
-
Technical Support Specialist
2 weeks ago
Victoria, Canada WELL Health Technologies Corp Full time**Entity**:WELL Health Technologies Corp. **Position**: Technical Support Specialist **Type**:Full Time Permanent **Location**:Vancouver, BC **Company Overview**: **Job Overview** A successful Technical Support Specialist enjoys making Clients happy. They do so by solving the client’s problems quickly, and by interacting with them in a pleasant,...
-
Technical Support Specialist
2 weeks ago
Victoria, Canada StarFish Medical Full timeAre you a strong team player who enjoys resolving technical desktop issues with a smile on your face? Would you love to be a part of a company helping others through medical device technology? If this sounds like you and this opportunity sounds intriguing, keep reading! **StarFish Medical **offers the following**: - Award-winning culture with strong core...
-
Technical Support Specialist
7 months ago
Victoria, Canada Reliable Controls Full time**Who we are**: Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs. We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we...
-
Technical Support Specialist
7 months ago
Victoria, Canada Redbrick Technologies Inc. Full timeRedbrick and Leadpages are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. One thing that our team members say they value most is our fun and truly ‘people-first’ culture. Ours is a place where...
-
Technical Support Analyst
2 weeks ago
Victoria, Canada BC Assessment Full timeAre you an experienced Help Desk technician that enjoys solving problems? - Do you thrive in a client-focused environment where relationships and the work that you do matters? - Are you motivated to grow your career in a collaborative, fast-paced environment? - Do you want to join an award-winning culture and thrive in a place where work-life balance is...
-
Technical Support Specialist
2 days ago
Victoria, Canada FTS Full time**Position Title**:Technical Support Specialist **Reports To**:Technical Support Manager **Department**:Service **Location**:Victoria, British Columbia **PRIMARY JOB OBJECTIVE** Reporting to the Technical Support Manager, this position is primarily responsible for the technical support of the company’s products, as well as providing information to...
-
Windows Technical Support Specialist
4 weeks ago
Victoria, British Columbia, Canada MYRA Systems Full timeJob OverviewWe are seeking a skilled Windows Technical Support Specialist to join MYRA Systems. As a key member of our team, you will be responsible for providing technical assistance and support to our customers, ensuring prompt resolution of IT-related issues.Key Responsibilities:Provide first-line support and troubleshooting for hardware, software, and...
-
Technical Support Specialist I
7 months ago
Victoria, Canada Redbrick Technologies Inc. Full timeRedbrick and Delivra are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land. One thing that our team members say they value most is our fun and truly ‘people-first’ culture. Ours is a place where...
-
Technical Support Specialist
3 weeks ago
Victoria, Canada Checkfront Full timeAbout us Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management! Empower thousands of tour and activity operators. We’re one of Canada’s top SaaS growth companies located on beautiful Vancouver Island. As the industry's leading independent booking software, we have customers who run businesses in...
-
Technical Customer Support
3 weeks ago
Victoria, Canada Houle Electric Full timeCurrently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team. This position is flexible to work from our Burnaby Office or Victoria Office. **Technical Customer Support Duties and responsibilities**: - Providing consistent, high quality customer service, seeking to deliver efficient and effective solutions. - Work...
-
Technical Customer Support
2 days ago
Victoria, Canada Houle Electric Full time**About the position**: Currently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team based in Victoria, BC. **Technical Customer Support Duties and responsibilities**: - Providing consistent, high quality customer service, seeking to deliver efficient and effective solutions. - Work with customers to complete an...
-
Technical Support Specialist
7 months ago
Victoria, Canada Checkfront Full time**About us** Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management! Empower thousands of tour and activity operators. We’re one of Canada’s top SaaS growth companies located on beautiful Vancouver Island. As the industry's leading independent booking software, we have customers who run...
-
Technical Support Specialist, Helpdesk
7 months ago
Victoria, Canada Defence Construction Canada Full time**Flexible and hybrid work schedule** You may also work remotely from Victoria, Comox, Halifax or Kingston! **KEY AND PERIODIC ACTIVITIES** **The duties and responsibilities listed below are representative but not all-inclusive**: **Primary** - Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk - Support the...
-
Technical Support Analyst
7 months ago
Victoria, Canada Blackman Support Services Ltd. Full timeWork Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...