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Technical Support Specialist, Helpdesk

1 month ago

Victoria, Canada Defence Construction Canada Full time

**Flexible and hybrid work schedule**

You may also work remotely from Victoria, Comox, Halifax or Kingston

**KEY AND PERIODIC ACTIVITIES**
**The duties and responsibilities listed below are representative but not all-inclusive**:
**Primary**
- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations

**Other**
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned

**SKILLS**
**General and Specific Knowledge**
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles

**Formal Education and/or Certification(s) and Experience**
- **Minimum**:college diploma in computer science and/or two years’ relevant experience, or the equivalent

**Abilities**
- Use computer programs to develop documents and access databases
- Write end-user instructions

**DEVELOPMENT AND LEADERSHIP**
- Provide functional advice and guidance to employees

**WORKING CONDITIONS**
- Typical office environment with occasional travel

**Check out the benefits**

Working with DCC offers excellent opportunities for growth - and entitles you to one of the job market’s best benefits packages. In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary.

Your package will include:

- Public service pension
- 100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short
- and long-term disability insurance
- $400 Wellness Allowance (e.g., gym membership)
- $1,500 for mental health services on top of regular $1,500 paramedical coverage
- $750 Health Care Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan)
- Telus Virtual Health Care
- Maternity and parental leave top-up plan to 93% of regular gross earnings for a maximum of 17 weeks
- Hybrid workplace options including $400 allowance every two years to support work-from-home options
- Enhanced inConfidence employee and family assistance program
- Deluxe travel benefit plans
- Comprehensive vacation and other paid leave plans

Pay: $66,355.00-$86,260.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required