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Receptionist / Care Co-ordinator (Medical & Retail)

4 months ago

Hamilton, Canada BioPed Footcare - Hamilton Mountain Full time

With more than 40 years of experience, BioPed has become the standard of excellence in alleviating lower limb and foot-related discomfort. We are privileged to service clients through more than 85 full service & satellite clinics across Canada. BioPed is the industry leader and the largest Canadian Certified Pedorthic team in Canada. Our clinics take a multidisciplinary approach to footcare and combines Pedorthists, Chiropodists and footcare nurses within this world class company. BioPed believes in continuous education, delivering an exceptional patient experience and a collaborative and positive culture. Our company strongly believes in giving back and have been collecting used shoes to help change the lives of those less fortunate.

**Hours**: Full time
- Salary based on 40 hours/week

**Compensation**: Group benefits, monthly sales bonuses, courses, training and relevant conference fees paid

**RESPONSIBILITIES INCLUDE**:

- Answer incoming calls, scheduling & confirming appointments
- Maintain current physician database
- Client correspondence, patient education & retail sales
- Insurance company/ third party correspondence
- Providing quotes, invoicing clients, processing payments
- Manage and follow up on accounts receivable
- Balances weekly sales totals and deposits to bank (car required)
- Accounting, entering vendor invoices, petty cash, reporting
- Inventory management, ordering items, retail merchandising
- Event planning, preparing marketing collateral, tracking referrals
- Office cleaning and general appearance of the retail area daily
- Producing, filing and maintaining order of files
- Processing mail and courier deliveries
- Selling footwear, OTC Foot beds and foot care accessories

**Here’s what we’re looking for...**
- Personality - out going
- loves helping people
- must have lots of personality
- Initiative & reliability - both are required.
- Appreciation and respect for our core values - non-negotiable.
- Comfortable on Windows Operating systems.
- Proficiency in Microsoft Word and Excel software
- Familiarity with scheduling software is an asset
- Provide superior service to clients
- Ensure professionalism in all communications with existing or potential clients
- 100% accuracy of information provided to the client and in client files

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$39,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evenings
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: One location