Medical Receptionist

4 months ago

Hamilton, Canada Hamilton Family Health Team Full time

**Job Title: Medical Receptionist (1.0 FTE)**

**Join our team**

The Hamilton Family Health Team is seeking applicants for a Medical Receptionist for the Healthcare at Eva Rothwell Centre. This is a new primary care clinic located at the Eva Rothwell Centre at 460 Wentworth Street North, a trusted community facility since 2004, where social and community programs will complement the activities of the clinic.

Our team is composed of a dynamic and diverse group of clinicians, educators, and researchers from multiple professions eager to take on the challenge of patient centered, longitudinal and comprehensive primary care services for individuals who currently have no access to primary care and change the social trajectories of marginalized populations.

Community engagement is a crucial part of the role, as data collection and feedback will guide our evaluation and determine the development of new programs that are important to the community.

The environment will be culturally safe, trusting, welcoming, non-judgmental, and friendly. Office workflow will encourage the use of up-to-date practice tools, evidence-based care, and sustainability.

This is an exciting professional opportunity to provide important care to a group of patients and families who are looking forward to the opening of a healthcare clinic that is more easily accessible in their own community.

**Position Overview**:
This is your opportunity to significantly shape and influence health outcomes for the Hamilton community.

The Medical Receptionist is a member of the interdisciplinary team at Healthcare at Eva Rothwell Centre (HERC) who will support administrative functions for the delivery of high-quality patient centered primary care.

**Duties and Responsibilities**:

- Booking appointments,
- Answering telephones,
- Greeting patients and their families alongside the interdisciplinary team,
- Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality
- Maintenance of patient records by obtaining recording and updating personal information,
- Scanning and faxing patient information and reports,
- Communicating with patients on a consistent confidential basis.

**Requirements**:

- Diploma in Medical Office Administration or equivalent experience,
- Exceptional customer service, communication and organizational skills
- EMR experience will be an asset,
- Excellent customer service and organizational skills, particularly in a community clinic will be an asset
- Exhibit an ability to be open, flexible, and non-judgmental,
- Excellent interpersonal skills, including verbal and written communication and skill in challenging interactions,
- Proven expertise in working both autonomously and within a team,
- Demonstrated problem solving skills and initiative,
- Proficient with Microsoft Office.

**Why join the HFHT?**
- Competitive Employee Value Proposition including, but not limited to:

- Healthcare of Ontario Pension (HOOPP)
- Extended health care benefits including health, dental, vision & critical Illness insurance
- Meaningful, purpose-based work
- 13 paid Stat holidays and one (1) extra float day
- On-site parking
- Ongoing green initiatives

**Summary**

**Classification**: Non-Union
**Primary Location**: Hamilton -Eva Rothwell Centre
**Employee Class**: Full-Time, Permanent
**Schedule**: Clinic hours open for patients - Monday to Friday 10:00AM to 6:00PM
**Date Available**: ASAP
**Salary**: $47,122 - $52,568

**Application Instructions**

**Note**

We thank all applicants for their interest, only those selected for an interview will be contacted.
- The Hamilton Family Health Team (HFHT) is committed to building a positive, supportive and inclusive environment that facilitates growth and teamwork. We strive towards fostering an environment where all members, partners, and patients feel respected, empowered, and valued for their contributions, and where the rights of all individuals and groups are protected. _
- The HFHT is an equal opportunity employer. In accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005), the HFHT is committed to providing an inclusive and accessible process for recruitment, selection, and assessment. Accommodations are available upon request at any point in the selection process by notifying the recruitment staff. _
- We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the HFHT. Our long-term perspective recognizes our responsibility to continually work as a community to reduce our ecological impact._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Work from home

Flexible language requirement:

- French n

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