Account Manager

3 days ago

Richmond Hill, Canada Compugen Inc Full time

**Position**: Account Manager (Government)

**Location**: Richmond Hill

**Overview**

Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider. Our core purpose is to help organizations realize new possibilities by helping customers design, acquire, integrate, and operate technology to deliver business outcomes.

Every day, over 1,500 dedicated employees across Canada and the US focus on providing extraordinary customer service and support experiences to private and public sector organizations through our core values: driven to make a difference, relentlessly curious, and collaborative at the core.

**Responsibilities**
- Partner with an Account Executive (AE) on account management and new business development activities to drive profitable revenue growth by providing outstanding customer service and delivering tangible customer value
- Collaborate with the AE to develop and lead account plan strategies with customers and partners
- Provide leadership and guidance to the Insides Sales Representatives supporting on all account matters
- Act as the voice of the customer within Compugen to ensure our organization understands a customer’s needs, challenges, and outcomes
- Have a genuine interest and a high degree of knowledge in how technology can deliver better government outcomes
- Lead proposals and RFx responses by collaborating with Compugen Subject Matter Experts
- Maintain a high degree of business acumen through business forecasting and reporting
- Demonstrate strong financial acumen by managing deal profitability and customer value including partner pricing programs
- Ensure that orders are efficiently expedited through the system by working collaboratively with the AE, Inside Sales, Logistics and Technical teams
- Conduct business in a manner which promotes effective partnership in all activities

**Qualifications**
- Previous experience assisting in the development, maintenance and service of large accounts is necessary
- Knowledge of complex solution sales, long sales cycles, marketing procedures and IT product technology (hardware, software, networks and services) is required
- Post-Secondary education, a University degree, or related experience is helpful
- Excellent customer service focus, verbal and written interpersonal skills, coupled with a strong business savvy to lead business relations is necessary
- Being a flexible teammate; comfortable with decision-making abilities
- Have shown multi-tasking abilities and strong organizational and time management skills and the ability to meet deadlines and work well under pressure
- You are upbeat, professional and positive individuals with excellent listening skills who feel empowered to take ownership of their accounts and take whatever action is necessary to resolve account-related problems

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options available
- Work/life flexibility

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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