Current jobs related to Change/incident Manager - Toronto - CGI

  • Change & Incident Manager

    4 months ago

    Toronto, Canada CDW Full time

    At CDW, we highly value the energy and commitment you bring to your job every day. Our Change & Incident Manager role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, Fortune 200 leader. The #1 name in Canada for IT solutions, we're driving meaningful technological change for companies in...

  • Incident Manager

    3 months ago

    Toronto, Canada Rivago Infotech Inc. Full time

    **Role: Incident Manager** **Location: Toronto, ON (Hybrid)** **Duration: Contract to Hire/Full time** Major Incident management team is a support team established to ensure resolution of major incidents impacting business units. Goal: Accurately identify a major incident, promptly engage technical resources, effectively communicate to the customers...

  • Incident Manager

    4 months ago

    Toronto, Canada Epsilon Solutions Ltd Full time

    Hello, Hope You’re Doing Well!! This is Akansha and I’m a Technical Recruiter with Epsilon Solutions., a diversity inclusive global workforce solutions company headquartered in Mississauga, Ontario. I was going through your resume and wanted to share this amazing, fast moving opportunity that I have, which seems like the perfect fit for a dynamic...

  • Incident, Problem

    3 months ago

    Toronto, Canada Zenith System Solutions Inc. Full time

    Technical/infra experience (3-5 years) - Production outage-management experience (3-5 years) - Excellent communication skills - Multitasking abilities - Ability to Work under pressure - ITIL / ITSM knowledge and experience - Incident and problem management experience - Proven ability to lead problems to resolution **Job Types**: Full-time, Permanent, Fixed...

  • Test Environment Analyst

    2 days ago

    Toronto, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Incident Management Analyst

    4 months ago

    Toronto, Canada Integriti Group Inc Full time

    **Position Summary**: As part of the IT Operations team, the Incident Management Analyst plays a critical role in the Operations of our Fortune 500 client. In IT Operations our uptime, performance and availability of all services are critical to the success of our product and our business. The Incident Management Analyst plays a key role in incident...

  • Incident and Problem Management Specialist

    4 weeks ago

    Toronto, Canada Definity Financial Corporation Full time

    The Incident and Problem Management Specialist, manages and governs the (ITIL-based) incident and problem management process. Accountable for coordinating the right resources to ensure the restoration of normal service (i.e., back to agreed service levels) following an event that disrupts or reduces service quality to minimize impact on IT and business...

  • Incident Coordinator

    1 week ago

    Toronto, Canada Peoples Trust Full time

    Job Details Description About us : Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge...

  • Incident Responder

    4 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198790 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Respond to account-level attacks targeting any of Scotiabank’s products and digital properties in Canada in accordance with our incident protocol, incident communication...

  • Cyber Incident Manager

    3 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Major Incident Manager

    3 months ago

    Toronto, Canada dunnhumby Full time

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...

  • Incident Responder

    1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    **Incident Responder Role Summary** Respond to account-level threats, triage incidents, and safeguard customers in a high-performing culture, with a focus on threat-actor journey mapping, containment, and remediation. Requisition ID: Join a purpose-driven team committed to results in an inclusive and high-performing culture. In this role, you'll be...

  • Incident Manager

    3 months ago

    Toronto, Canada Zenith Algorithms Full time

    Key responsibilities Perform ticket analysis, service interruption analysis, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error, issue description and steps, logs and customer ID). Effectively use the existing knowledge base and documentation for...

  • Incident Manager

    3 months ago

    Toronto, Canada Zenith Algorithms Full time

    Key responsibilities Perform ticket analysis, service interruption analysis, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error, issue description and steps, logs and customer ID). Effectively use the existing knowledge base and documentation for...

  • Major Incident Manager

    3 months ago

    Toronto, Canada Cisco Systems Full time

    Major Incident Manager What you will do We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee...

  • Director, Incident Management

    4 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Incident Responder

    4 months ago

    Toronto, Canada Scotiabank Full time

    Is this role right for you? In this role you will: Respond to account-level attacks targeting any of Scotiabank’s products and digital properties in Canada in accordance with our incident protocol, incident communication matrix, service-level commitments, and all associated playbooks. Regularly review and incorporate lessons learned. Produce and...

  • Incident Management Specialist

    5 days ago

    Toronto, Ontario, Canada Definity Financial Full time

    Job DescriptionThe Incident and Problem Management Specialist plays a critical role in ensuring the smooth operation of our IT services. This position is responsible for coordinating the restoration of normal service levels following an event that disrupts our systems.Key Responsibilities:Manage and govern the incident and problem management...

  • Incident Management Specialist

    5 days ago

    Toronto, Ontario, Canada Definity Financial Full time

    Job DescriptionThe Incident and Problem Management Specialist plays a critical role in ensuring the smooth operation of our IT services. This position is responsible for coordinating the restoration of normal service levels following an event that disrupts our systems.Key Responsibilities:Manage and govern the incident and problem management...

  • Cybersecurity Incident Responder

    2 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryScotiabank is seeking a highly skilled Cybersecurity Incident Responder to join our team. As a key member of our incident response team, you will be responsible for responding to account-level attacks targeting our products and digital properties in Canada.Key ResponsibilitiesRespond to incidents in accordance with our incident protocol, incident...

Change/incident Manager

3 months ago

Toronto, Canada CGI Full time

Change/Incident Manager

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

**Your future duties and responsibilities**
- Lead and drive major incidents towards mitigation and resolution
- Provide timely and meaningful updates to stakeholders
- Lead Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
- Chair CAB meetings and ensure all approved changes are thoroughly vetted
- Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
- Continuously look for automation and improvement opportunities for IT Service Management
- Support auditing requirements
- First point of escalation for business and IT teams for IT Service Management

**Required qualifications to be successful in this role**
- 5+ years of experience in similar roles - e.g., Incident Manager, Technical Escalation Engineer, etc.
- Capabilities to identify and analyze problems logically and systematically
- Strong communication skill, must able to articulate technical issues in a meaningful way to both engineers and executive level management
- Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
- Deep understand ITIL process, experience in Incident Management, Problem Management & Change Management
- Open to change and ability to function in fast paced environment
- ITIL certification is a plus
- Experience in AWS is a plus

LI-KM1